Lions Gate Hospital

We arrived by ambulance and were let in right away. The nurses and doctor were attentive and thorough even though they were clearly busy.nnThere was a screaming I’m assuming drug addict man the nurse apologized for. I overheard another nurse explaining the man cannot get out of the room so we are safe and don’t need to worry.nnThey were lovely with kids. I’m satisfied with their service and the professionalism of their medical personnel.

My overall experience with a post-op complication both on the emergency and the day clinic was great! Doctors were patient and attentive, and even though the complication was kind of a mystery, they did their best to help. Shout out to the Radiology team that was extremely patient with my fears and trauma, helping each step of the way for my exam even though that put them in a tighter schedule and my appointment was changed without the office responsible informing them I would arrive early!. Nurse Kate deserves loads of praise she was awesome.

MY RECOMMENDATION: Take some time to put together a document of your medical conditions, current medications, family history, and any other essential information mine has a list of medications to avoid prescribing. The staff have found it immensely helpful when I've been unresponsive or struggle with my memory. You can have it open in your phone to answer questions during triage, intake and assessment.nnIf you're going to emergency, adding a Reason for Visit section helps a lot too. If you're able to articulate a goal need referral, test, scan, prescription, etc. and write it down, that's even better.nnREVIEW: I've been treated at some pretty terrifying hospitals in the Lower Mainland – Lions Gate is not one of them. I've been in emergency six times over the past year and every single employee has been wonderful.nnThe one time I filed a complaint, it was because the side effects of MRI scans wasn't explained to me beforehand. I wasn't looking to get anyone fired and the patient quality care office was very gracious and appreciated that I was suggesting a bit of training.nnI still have a fear of hospitals, but the people here have helped put me on track to diagnoses and treatment. I'm forever grateful to them.

I would like to give a shout out to nurse Karen at Lions Gate Hospital. I went in for a biopsy, I was very nervous and anxious and she made me so comfortable and relaxed and chatted with me like I was a human being. I can’t express my gratitude for her and the other nurses and doctors that helped me while I felt I was at my lowest point. Thank you for making my Monday morning so light!

I recently visited for emergency care, and unfortunately, my experience was far from satisfactory. The wait time was incredibly long, causing unnecessary stress and discomfort. Despite the urgency of the situation, the wait seemed endless.nMoreover, the interaction with one of the nurses was extremely disappointing. Their demeanor was unprofessional and rude, which only added to the frustration of the already difficult situation. As a patient seeking urgent medical attention, I expected to be treated with empathy and respect, but unfortunately, that was not the case.nOverall, I left the hospital after 8 hours of waiting,feeling dissatisfied and unheard. While I understand that emergency departments can be busy, there is no excuse for neglecting basic courtesy and compassion towards patients. I hope that the hospital administration takes steps to address these issues and improve the quality of care provided to patients in the future.