Lions Gate Hospital

had an MRI yesterday morning. The staff were polite, but I felt that there was no warmth or kindness in their communication. It seemed as though they were just doing their job without much care or empathy.nnI always feel a certain level of fear when undergoing an MRI, so I believe it’s very important for the staff to help patients feel safe and comfortable before and during the procedure. Unfortunately, this time I felt extremely anxious throughout the entire process.nnIn my previous MRI experiences, the staff would check on me from time to time, ask how I was doing, and even play some music to help with the loud noise. However, this time was completely different. They simply told me, “Don’t move,” and there was no further communication.nnAfter the MRI, I had some difficulty getting up, and I wished someone could have offered a hand. But no one did. The staff didn’t say a single word, and their attitude felt unfriendly and distant. I couldn’t help but feel a sense of discrimination, which made the experience even more upsetting.nnIn the past, I had such positive experiences with other MRI staff who were very kind and spoke to me in a warm and reassuring way. I truly appreciated that. However, yesterday’s experience left me feeling fearful, hurt, and uncomfortable. I hope that in the future, all patients—regardless of background—can feel respected, supported, and cared for during such procedures.

I even gave this hospital a second chance as I was diagnosed with multiple sclerosis there almost 20 yrs ago. I was discharged thuroughly disappointed and no aeswers. Second opinion at st. Pauls. That was a mistake! Will never return!nnAwesome, finished the total opposite of what I have expected. Not what I remembered.nnUpdate: the machine I am attached are not working properly. See puctures. The one taking blood pressure the cuff does not inflate. I was given plasma shortly after arriving. That is a hard, should not be done. See pictures. Another update will follow. I'm not why I'm treated like this. This is the hospital I was diagnosed with multiple sclerosis almost 20 years ago! Oh and the food safe???? Why would urinals be put on the table beside food!nnBeen here overnight. Not impressed at all. I was not handled properly from the get go. I will update my review once I am kick out discharged, or die.nnJust my opinion!

If your health matters, avoid LIONS GATE HOSPITAL:non the evening of September 24, 2025 approximately 11 p.m. – midnight, I suffered a fall on a boat, tumbling down a narrow staircase and striking my head multiple times before landing. I experienced a very bad head and neck pain, dizziness, nausea, and also injured my left knee.nnConcerns regarding care provided:n• At triage, I clearly reported my head injury as my main concern and that was what brought me to the hospital, rating my head pain as 8/10. Despite this, I was only sent for a knee x-ray after waiting few hours.n• When I asked about my head, I was told there was nothing in my file indicating a head injury. Another nurse later asked me loudly with a rude tone, “What about your head?” and suggested I should have mentioned it, even though I had already mentioned it during triage and said that was what brought me to the hospital. This led me to believe that either the triage notes were incomplete, or subsequent staff did not review them which later on she admitted!n• I was given five pills without being told what they were, and when I asked about next steps such as a CT scan, I was told to “just wait.” When I pressed for clarity, the nurse raised her voice at me.n• Later, in a follow-up phone call, the same nurse admitted she had not read my file before speaking to me or giving me those pills so how they know what pills to give to patients if not reading the patients' case/file??? what if someone is allergic to some medications???n• When I requested the names of the staff involved after the call, the hospital refused to provide them and hung up on me.nnImpact:nI left the hospital in worsening pain because I felt unsafe, unheard, and disrespected. Within minutes, I received a call stating that Lions Gate would not be responsible for me because I had “voluntarily left”, Yet at no point did I feel that responsibility for my health was being taken seriously while I was in your care.nnMy requests:n1. A review of this incident, including why my head injury was not documented or communicated appropriately there are tons of cameras and all calls recorded.n2. Clarification of the hospital’s procedures for ensuring patients’ primary concerns are documented and reviewed by all staff.n3. Confirmation that nurses will inform patients about any medications being administered and explain the next steps in care.n4. The names or at least confirmation of the roles of the triage nurse and the nurse who later admitted to not reading my file if calls are recorded, so you can listen to them.nnPatients deserve respectful, safe, and attentive care. I hope this complaint leads to improvements so that others do not experience the same.

Title: Extremely Disappointing and Neglectful Experience in the New Section of North Vancouver Hospital To close the DC on my bed and the rods. On. My bed. And the blanket on my bed since morning since 6:00 in the morningnnWhen I was first admitted to the new section of North Vancouver Hospital in North Vancouver, I was initially impressed by how clean and modern the facility looked. The first day, the staff seemed friendly and attentive, and the environment felt calm and orderly. However, my experience quickly deteriorated, and I left feeling deeply frustrated and neglected.nnOn the second day, without any explanation, the nurse abruptly stopped administering my prescribed painkillers. I was left in excruciating pain, feeling as though I was being deliberately ignored or even tortured. The lack of pain management was unacceptable and made my stay incredibly difficult.nnThe room itself was a mess—machines and medical equipment were scattered everywhere, creating a chaotic and uncomfortable atmosphere. Despite the hospital’s reputation, the cleanliness was lacking; no cleaning staff came to tidy the room during my stay, which only added to the discomfort.nnWhat troubled me most was the complete lack of support when I needed help with basic needs. I was hooked up to a catheter and desperately needed assistance to get up and use the bathroom for a bowel movement. However, the staff refused to help me get up or even allow me to walk around the room, citing safety concerns. I asked repeatedly for help, but was told the nurses were too busy. It felt like I was being treated as an inconvenience rather than a patient in need.nnThe overall environment felt more like a cold, impersonal command center or a machine-driven facility rather than a caring hospital. The staff seemed overwhelmed and indifferent, focused more on routines and protocols than on patient comfort and dignity.nnIn summary, my experience in the new section of North Vancouver Hospital was deeply disappointing. The neglect, lack of communication, and insufficient care made my stay stressful and painful. I sincerely hope the hospital addresses these serious issues to ensure future patients receive the compassionate care they deserve.

I am genuinely puzzled and disappointed by the behavior of the information staff in the Paul Myers building. Their primary responsibility should be to provide accurate information and assistance to visitors. However, instead of offering clear guidance, they repeatedly asked me how things work, as if they were the ones seeking information.nnThis is completely unacceptable and raises serious concerns about the training and professionalism of the staff. An information desk exists to assist people — not to confuse them further. The management should urgently review this situation, as it reflects very poorly on the standards of the facility.