Lions Gate Hospital

I even gave this hospital a second chance as I was diagnosed with multiple sclerosis there almost 20 yrs ago. I was discharged thuroughly disappointed and no aeswers. Second opinion at st. Pauls. That was a mistake! Will never return!nnAwesome, finished the total opposite of what I have expected. Not what I remembered.nnUpdate: the machine I am attached are not working properly. See puctures. The one taking blood pressure the cuff does not inflate. I was given plasma shortly after arriving. That is a hard, should not be done. See pictures. Another update will follow. I'm not why I'm treated like this. This is the hospital I was diagnosed with multiple sclerosis almost 20 years ago! Oh and the food safe???? Why would urinals be put on the table beside food!nnBeen here overnight. Not impressed at all. I was not handled properly from the get go. I will update my review once I am kick out discharged, or die.nnJust my opinion!

I arrived at the hospital this morning, December 29th, for issue with my spinal stenosis. Was impressed with the greeter at the entrance, a brilliant idea, and she was exceptional.nI was quickly seen by the intake receptionists who took our information and blood pressure and then helped us to the waiting area, a very calm atmosphere.nAfter a two wait, expected with such a great many people there, Nurse Jessica escorted us to a room where she spent time listening to my situation. She was fantastic.nI met with Dr. Hung within 15 minutes. He listened to my concerns and symptoms and did a thorough examination. He then met with a neurosurgeon to review my MRI. He then discussed a plan to address my medical situation.nIt is not easy times in BC Hospitals, but can’t say enough about your staff.

I visited the hospital due to severe pain in my nail. I am very grateful to the emergency doctor and nurses for their kind and compassionate care. The emergency doctor made a small hole in my nail to drain the infection, which relieved me from severe pain. I would like to give a special thanks to one nurse who took a swab from my nail infection, which played a very important role in diagnosis and treatment. From the very first day I visited, I truly started feeling better, and today, after starting the very strong and effective medication prescribed by the infectious disease specialist, I feel even more improvement. The hospital staff were truly patient, caring, and professional, and my experience was very positive.

On Nov. 1, I went to Lions Gate Hospital Emergency due to a severe shoulder flare that left me unable to sleep and in significant pain. I understand the ER is busy, and I was prepared to wait — I waited about 5 hours to be assessed.nnAfter being seen by Dr. Nicole Czegledy, I was sent for an X‑ray even though I had already had imaging that showed calcific deposits. The imaging process itself was confusing: I was told to follow a line and go to a specific area, but when I arrived, the room was closed and unattended, with no clear instructions on what to do next. I waited around 45 minutes before anyone appeared. After the X‑ray, I waited about 2 more hours to be seen again.nnI was given Tylenol and discharged with a plan to be referred to an orthopedic surgeon, and I was told the surgeon’s office would call the next day. No one called. After following up directly later, I was told there was no referral under my name, and when I finally reached the office, the wait time was still about a year. I left feeling there was no clear plan to manage my pain or ensure the referral was actually completed. I’m sharing this because the lack of communication and follow-through made an already painful situation much worse.

had an MRI yesterday morning. The staff were polite, but I felt that there was no warmth or kindness in their communication. It seemed as though they were just doing their job without much care or empathy.nnI always feel a certain level of fear when undergoing an MRI, so I believe it’s very important for the staff to help patients feel safe and comfortable before and during the procedure. Unfortunately, this time I felt extremely anxious throughout the entire process.nnIn my previous MRI experiences, the staff would check on me from time to time, ask how I was doing, and even play some music to help with the loud noise. However, this time was completely different. They simply told me, “Don’t move,” and there was no further communication.nnAfter the MRI, I had some difficulty getting up, and I wished someone could have offered a hand. But no one did. The staff didn’t say a single word, and their attitude felt unfriendly and distant. I couldn’t help but feel a sense of discrimination, which made the experience even more upsetting.nnIn the past, I had such positive experiences with other MRI staff who were very kind and spoke to me in a warm and reassuring way. I truly appreciated that. However, yesterday’s experience left me feeling fearful, hurt, and uncomfortable. I hope that in the future, all patients—regardless of background—can feel respected, supported, and cared for during such procedures.