BC Children's Hospital

Once kid is admitted care is amazing. But people dealing with public in the waiting area are definitely not prepared to deal with public. When I ask a rough estimate of waiting time they look cranky as if I'm asking the answer to life universe and everything. Message to hospital staff: no matter how many different people ask that question, you have no right to be tired of that type of question. Every individual is a different one and we can not read everyone else mind. We just want to have an idea if we'll be waiting 30 minutes or 5 hours so we can plan ahead of what to do and not be in the dark. When we are here, remember we are because of the health of our most precious loves, our kids, we did not choose to be in a ER waiting room, sometimes we stare at our kids for 12 hours looking at his suffer hoping that they get better so we don't need to take them to ER, until we call 811 and they tell us to not wait at home and go straight to hospital k in the other hand you DID choose your career, so please, be patient and treat patents like human beings.
7 years ago (06-03-2018)

I hope none of you ever have to visit here, but if you do, you're in good hands. Those of you complaining about wait times: are you serious? This is an emergency room. You're angry because your child has the flu and you had to wait a few hours while others were rushed in? Be grateful that your child can wait. Those children that are rushed in are usually in situations that require immediate care (heart and respiratory problems). Understand that staff cannot give you an accurate wait time because this is an emergency room and they never know what they're about to receive. If you want to see a doctor and want accurate wait times, go to a walk in clinic. Wait times here can go from 30 minutes to 6 hours in a split second. If you're complaining about having to wait and pay for parking in your review, I can't take you seriously. If you were genuinely concerned about your child's health, parking costs would be the last thing on your mind. Also, leaving a negative review or complaining to the staff that they're understaffed is ridiculous. They can't do anything about it. Complain to your premier or local MP to increase funding to these places so we can hire more people. This is a first class facility with amazing staff. I'm so grateful I have access to this kind of facility.
7 years ago (14-03-2018)

Have taken our both sons with flu and other issues over past few years and had nothing BUT best experiences, despite every time paying for parking $15-$30 and waiting 3h-7h. Totally understand that it doesn't works on first come first serve basis and children are placed in wait lines according to their emergency needs/condition. Despite all that we always got best service - staff very polite, professional, caring and performed best to their abilities. People should understand that sometimes there are some kids inside or arrive later who need immediate attention and the rest of us with also sick kiddos gotta wait a bit longer, it might be very upsetting, but I guess I don't mind waiting couple of hours longer and pay few $ more for parking if that means helping saving someone's life.
8 years ago (13-01-2018)

I have been threatened yesterday for not able to reschedule my son’s dental surgery by the Children’s Dental Office, otherwise they will take my son’s name off the waiting list. Also forced to stay on the phone to confirm the surgery and went through with them for the instructions during my busy working hour, because they refused to call me back in 5 minuets. As of today Jan 16th 2018, the confirmed surgery check in supposed to be at 12:45pm but the dental office called me and said they were way behind and weren’t able to do it!!! I know this kind of thing happens so I put my best foot forward to cancel the surgery, just hope other families will have good health and better luck. Sincerely
8 years ago (16-01-2018)

Parking is expensive and hard to find a spot BUT their new valet parking is amazing and free! Loved how clean they keep the kids toys in the playroom, many other hospitals don't clean their toys and don't care. All staff was friendly, helpful, and knowledgeable. Only thing I'd suggest is having change available at the counters for parking cuz valet doesn't start til 8am. I got sent to Starbucks and they wouldn't give me enuf change to park for the day so was almost late for surgery. Luckily the wonderful guys at the valet came on shift and saved the day!
8 years ago (24-01-2018)