Jaguar Thornhill

Had a great customer experience with my F-Pace at this location. Upon suspecting a suspension issue, I had my car inspected by Kevork, one of their mechanics. He was pleasant to deal with…I wish there were more people like him in this industry. I wasn’t offered an unnecessary repair and assured that my vehicle was in par with its factory settings. I will definitely come back to this location for my auto service needs.

Frank King was extremely informative and helpful through out our first car buying journey. He assisted us through out the initial inquiry and till now even after we’ve had the car. I thought buying a new car might be nerve racking but thanks to Frank and his time, the experience was smooth! As a pulse, the entire service time in the back office has been extremely nice, and prompt too, esp Kasra.

Not happy with my last visit! Got my Jaguar XF 2010 in for an engine light. They said after the initial assessment, that they have to replace an oxygen sensor sensor 1, bank 1. They gave me a price for the sensor and labor: 900 dollars, plus taxes. I said yes, they started working on the car. They call me next day, the car is fixed, ready to pick up. Paid everything, took my car, but 300 feet from the dealership, the engine light came on again. Turned around, dropped the car back at the dealership. waited one weekend it was a Saturday, to find out it was another oxygen sensor, not the one they changed. I had to pay more money for the second sensor, although I believe the first one was good to start with. In top of that, they told me I have two nails in one of the tires. They said is going to cost me 180 dollars to fix the tire, 90 bucks for each nail. I said no, I will fix it somewhere else. I went to another place, they found ONLY one nail, not two, and it costed me 49 dollars to fix. How can that happen? To make two mistakes, the oxygen sensor and the two nailsonly one in reality? Is the work being done by some apprentice who just came from the street? These guys are supposed to be the best...NEVER going back there. Sorry, there are other Jaguar dealerships. Thank you. Nick

I’ve always had a brilliant experience with JLR THORNHILL. In my case I bought a 2019 JAGUAR XF AWD and the entire process was seamless and smooth. Alex Kasagic was the person I dealt with and he’s always been extremely patient to clear all doubts and answer any questions that I had from time to time. Apart from the sales department, their Service is A-Class. Ricky Pham at Service is amazing and he always takes the time to make sure every issue is solved completely. Very happy with JLR THORNHILL so far!!!

I've always loved #Jaguar! Since I was a child #Jaguar has always been my favorite. Land Rover is also a well known car brand with a very good reputation.

First time getting my car serviced here, I was helped by Kasra who did a great job! He made it easy when most of the time it's very complicated. He carefully listened and addressed all my concerns about the car, kept me informed about the status of the car every step of the way, and was very informative about what needed to be fixed. Because of his professionalism Id definitely be back!

I have dealt with Tom for over 10 years and recently leased my 4th car from him. He is always a pleasure to deal with. He takes the time to help me search for the best vehicle to fit my needs. He has great customer service and always follows up and addresses any questions I have right away. He makes it so easy and is such a pleasure I keep coming back!

I had a great experience with Alex while purchasing my F-Pace a few months back. He was very knowledgeable, informative, friendly, and professional. He was able to work with my schedule as I was travelling from out of town, and checked in with me after my purchase which shows the commitment to customer service. I would definitely return to, and recommend this dealership to others.

I had a great experience with Pauline the finance manager who assisted me with my first Jaguar. I took over a lease and Pauline helped me the whole way. She was detailed oriented,professional, responsive and very thorough which made the whole process such a smooth transaction. The dealership has great COVID protocols and made me feel safe.

I leased my Jaguar F Type 400 Sport from this dealership and found the service to be top notch. They completely amazed me with their service and quick turnaround time. I had the pleasure of dealing with a Sales rep by the name of Tyler Allen. He handled my credit application via email and got a 2 hour turn around on the decision. I went in and signed the lease agreement and was all done within an hour. The whole experience and his level of professionalism was absolutely top notch, I will without hesitation recommend this dealership to anyone considering a high end vehicle. All servicing and maintenance on my Jaguar has also been done at Thornhill Jaguar. All employees at servicing are very professional and efficient. They sell the finest vehicles and offer service to match. Thank you Thornhill Jaguar.