Holiday Inn & Suites Calgary Airport North, an IHG Hotel

Had a booking for a room here placed months in advance. I booked it specially for the shuttle service for my flight to the airport. Upon check in, they informed me that the 7:00 am shuttle was fully booked. Unfortunately for a long travel day, I’m not going to arrive at the airport significantly earlier and the other option would have been a six am flight.nnFalse advertising. If I booked a hotel with a shuttle, I expect to have the service provided. I suggested alternative , taxi voucher , run the shuttle again - and they refused. So I cancelled my reservation a proceeded to a nearby hotel who actually provided a shuttle like advertised. Very disappointing experience.nnEdit: Apparently they need to lie about not having a reservation so I have attached my photo for evidence. Also a lie when they say “they offer alternatives when fully booked” because I asked for another option and they denied my request, multiple times.

Pretty good for carribean holiday inns. Location is good for downtown, close to cruise ships, arawak Beach, fish Fry and resorts. The beach access is full of small shacks selling food, drink and beach access. Road is very busy. Hotel itself is nice, Clean, well staffed, staff very friendly, Breakfast buffet is very good, pool is clean not heated. Good place to stay for budget.

We have stayed at numerous Holiday Inns and this was definitely not our favourite.nnThe king size bed was too soft to the point it was sagging. The duvet kept coming out of the cover which was annoying.nnWater pressure was horrible especially sinks.nnThe toilet paper rolls were also mostly used when we arrived which I found as odd it wasn’t replaced.nnChecking in and checking out was relatively fine however the staff wasn’t the friendliest. In fact while checking out they barely said two words to us and didn’t ask how our stay was.nnThe breakfast area was large and clean and food was decent with the exception of the sausages and syrup.nnThe pool and hot tub were good.nnOverall don’t think we would ever stay at this location again!

I found a massive blood stain on my pillow in my room. Clearly the room hadn't been cleaned since a stain this size is impossible to miss. The front desk was very nice and moved me to a different room immediately but I felt like I couldn't trust the quality of the cleaning anymore and felt uncomfortable during the rest of my stay.

We stayed in the suite which we liked because it was split- beds were separated from the setting room and bathroom.nThey should provide bath towels based on the room occupancy, guests should not have to call for extra towels.nThe breakfast is free for kids but $16+GST over 12 years old, not worth the money for us. Given they are a part of the IHG chain, breakfast should be complimentary. We stayed at the Holiday Inn in St. Johns NFL, the breakfast was complimentary, fresh and we didn't have to ask for non-pork.nThe location was great, being next to the airport and a good distraction for our two year old who is into airplanes.

Directions to Holiday Inn & Suites Calgary Airport North, an IHG Hotel with public transportation

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