Emerald Hotel & Suites Calgary Airport

Switched to this hotel after having an issue with another hotel we were supposed to stay at. They were accommodating to us and gave us a cheaper rate than where we were originally going to stay. This is a don’t judge it’s book by its cover situation. I wasn’t sure when we first pulled up but was pleasantly surprised. Staff at the front desk were friendly and polite. The room was way bigger than expected with a kitchenette in it and was $100 cheaper than the smaller room I had booked prior. The room was clean and quiet. We did not hear anything all night long and apparently there were some last minute stampede parties going on on our floor. Free parking was great and I was able to park my car where I could see it from my room. I would definitely stay there again.

Preet is a kind and patient man in the lobby, he provided great customer service. He helped calm a situation and he translated for my mother who knows little English. Two thumbs up.nnThe room on the third floor is good and clean enough for a 2 star hotel. I didn't smell smoke in my room. The beds, pillows and sheets are clean, and the mattress is a little soft but tolerable for good sleep. There is a bit of occasional noise from the airplane because the hotel is near the airport. The walls are a little thin, so if you have a noisy neighbour tough luck. The bathroom is renovated and clean. The amenities like the fridge, microwave, and TV all work. The clothes iron and board are there but I never needed to use them.nnThere is a gym, private bar and an Indian restaurant on the first floor.nnThe negatives are the price, it's about $300+ a night during Stampede week, no free breakfasts are included and one of the elevators was not working.

I want to share my positive experience with one of the hotel employees who works the night shift. He was extremely helpful when I needed assistance booking a room. Despite it being late, he was very patient, kind, and professional. He made the whole process smooth and stress-free for me. His positive attitude and willingness to help really stood out and made me feel welcomed and cared for as a guest. I truly appreciate his support and excellent customer service during the night shift. Thank you for your help and for making my experience so much better!

The room was beautiful, the bed was comfy and pillows were very good. It's an older building but the updates were impressive. The only thing was there were no towels, and when we called the desk and went for a towel, they just had little ones for the floor. But other than that, it was great.

Stayed here this winter. Checked in late on a weekend as a solo female traveller. There was some sketchy men in the lobby 2 girls were very obviously trying to avoid them while waiting for a cab, the men kept approaching them front desk attendant said my room number out loud for all to hear. I was very annoyed as this is very unsafe and requested to be moved to a different room. Was very worried about my safety & my vehicle being broken into as I had saw other reviews of this happening. Hotel room was pretty I will say but I saw other reviews of bedbugs & roaches. I checked & could not find anything but you never know. Between bugs, safety and being worried about my vehicle, it made it very hard to sleep. I slept maybe 5 hours then left.

Directions to Emerald Hotel & Suites Calgary Airport with public transportation

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