Holiday Inn Express & Suites Chesterfield - Selfridge Area

My check-in service was superb! Friendly and helpful. Perfect! Room is perfect for my needs, clean and pest free. Bed is perfect and a main reason I choose this chain. Phone call to check room after I arrived. So far, so good
7 years ago (05-02-2018)

Super clean, quiet, hotel with friendly staff, huge rooms, a great breakfast, and a nice pool. A great place to stay in the area.
7 years ago (01-04-2018)

This is a nice Holiday Inn Express location. The rooms themselves have been well cared for and although could use a little updating, you wouldn't really know unless you spent a lot of time at other newer locations. The hotel was able to upgrade me to a hot tub room for free as a Spire member, and I also received bonus points for being the Spire member of the day. That was nice as I have never been the member of the day. The pool is indoors which is nice as during my visit the weather was cold. The staff is friendly and the hotel is clean and well maintained. I also noticed that the cinnamon rolls are better at this location than any other Holiday Inn Express location I have ever stayed at. I'm not sure why, but it was a nice change.
8 years ago (29-10-2017)

Hotel was nice by the most part. Was very loud though, dryer was broken almost the whole time i was there! At first the counter staff was nice, took great care of me, anything i needed, he had it taken care of! Then they switched staff and the new people then were rude and treated us like every time we needed something, it was an inconvenience! Worried more about how much they charge you a night then taking care of customers!
7 years ago (25-01-2018)

Worst hotel experience in my life and I go to a lot of hotels. First night I check in, they give me a room that was already occupied. The second night I returned after a 18hour day, I found my room keys didn't work. When I went to speak with the desk clerk, they said that there must have been a mixup on the rooms and it was checked out to someone else. I asked where my clothes were and he wasn't sure. He then had to call his manager to find my clothes, which had been placed in a plastic garbage sack and moved to the lost and found. In side the bag there was a with a note saying they were found in a room. After this 30minute process, they proceeded to check me back into the same room they said they had already book to someone else in. The manager couldn't be bothered and no compensation for my troubles was offered. Not sure what is going on at this hotel but I would not recommend it for anyone. Edit: on top of all that, when I opened the bag of clothes, half of my belongings where not there. So I had to called down to have them locate them @ 11pm and it took almost a half hour to bring them to me. I have a 6:30am meeting in the morning and I just wanted to go to bed and sleep.
7 years ago (17-01-2018)