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TownePlace Suites by Marriott Detroit Sterling Heights

  1. Sterling Heights
  2. Macomb County Lodging

Reviews, get directions and information for TownePlace Suites by Marriott Detroit Sterling Heights

TownePlace Suites by Marriott Detroit Sterling Heights

About

Newly renovated spring 2017 - Marriott extended stay hotel with fully equipped kitchen in every spacious suite. Studio, One Bedroom and Two Bedroom Suites available, pets welcome

Story

TownePlace Suites by Marriott in Sterling Heights, Michigan is located north of Downtown Detroit, adjacent to Macomb County's Lakeside Mall. Nearby cities include Utica, Warren, Chesterfield Township & Shelby Township. We're located near of a variety of shopping, dining & entertainment options, with convenient highway access. Our spacious suites have a providing a "home away from home" atmosphere. We're a pet friendly hotel that offers Studio, One Bedroom and Two Bedroom suites with Fully Equipped Kitchens containing all the features you need. Join us in the lobby daily for our Morning Break breakfast. That's why TownePlace Suites by Marriott is, perfect for relocation, temporary assignments or just a few nights. Additional amenities include a limited number of executive work stations, and every suite has complimentary high speed internet. The 24 hour market features sundries, light meals, beverages and snacks for your convenience. So come home to the TownePlace Suites by Marriott in Sterling Heights.

Address: 14800 Lakeside Cir, Sterling Heights, MI 48313, USA
Phone: (586) 566-0900
[email protected]
State: Michigan
County: Macomb County
City: Sterling Heights
Zip Code: 48313


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
What a great room!!! Quiet but we shall see as the night goes on. Room is clean, bed is comfy as well as the pillows. And the one sofa has a stain of some sort. Bit cool even after turning the heat up, but still nice. If you have a service dog, heads up. People don't pick up after their pets and there's mega amounts of goose poop especially back behind the hotel. Great place to stay. We will be back for sure. Rooms: Very open floor plan for the room I am in Safety: Seems like a safe and secure area Walkability: Large grass field to north of property. Mall is across the way, but not sure if its open or what's in it
We were treated so well. After a horrible experience at another hotel close by, they were able to get us a room and save our vacation. The front desk girls were amazing. Linea sp ?? was kind and pleasant and so very helpful. They were very professional and gave great customer service.Rooms: 5/5
Very nice place to meet up with family for a couple of nights. Our bed was comfortable, the desk staff kind and helpful, and the breakfast, while limited, was more than adequate. Well done!
This place has amazing staff the rooms are clean. The be Breakfast could be better but overall love this hotel. Lots of businesses close by. Rooms: Clean nice beds and love the kitchenette. Bathroom is kinda small tho. Still love this hotel. Food & drinks: Need to do better when it comes to the breakfast. Kinda cheap.
Suite was from the 70s. Stove was dirty. Handles on cabinets dirty. Wasn't vacuumed. The staff were very nice & gave us another room which wasn't any better. We left without staying.Rooms: 1/5
Horrible experience. I checked in the 9th of december 2022, and the 10th i went for breakfast and i requested my right to depart at 4pm, i am entitled by MARRIOTT terms and conditions that TITANIUM members have COMPULSORY 4pm check out except convention center and resorts but towneplace is not one of these and she said because i didnt informed them the previous day they cant guve me any late check out because they have a group of people and they need to clean the room, i requested for the manager first shift and she said she was the manager i dont know her name, nobody has a tag on their shirt, pretty unprofessional and now they cant manage it, i discussed for 5 minutes saying that it s compulsory and im so sorry but i need to leave the room at 4pm. She said that she has the policies printed at the back and she refuses to give me late check out. I said i will call Marriott, she replied, i dont care, I called Marriott Loyalty team from titanium members, and they called her... 5 minutes later they said they can give me 3pm check out. Do u see how u care now? Do i have to threaten u to call Marriott and u accept late check out when they force u only? Rude, unprofessional and horrible service. If she is really an assistant manager or shift manager you guys seriously think twice how you manage your hotel because it s not acceptable to be playing games and threaten to call loyalty team to do what she needed to do from the beginning. Management of this hotel please teach URGENTLY your employees your rules because even if you are a franchise, you MUST COMPULSORILY follow Marriott policies. AND DONT REPLY THIS COMMENT SAYING YOU ARE SORRY AND GIVE YOU ANOTHER OPPORTUNITY. RESPOND THIS WITH ACTIONS, NO WORDS.
Janae and the staff were very nice and helpful. Janae went out of her way to be helpful and accommodating. The only negative is the rooms could use some renovations.Rooms: 1/5
Dana is such a sweet and kind soul. From the moment we checked in till our last day, she made us feel welcomed and helped with our needs. This is the best customer service my boyfriend and I have experienced from a hotel receptionist. She’s the best and so joyful, thank you for an amazing stay!Rooms: 3/5
We stay with Marriott often due to work and relocations. This property has been the worst hotel we've ever stayed at!! Upon arrival we noticed the pool was closed even though it states that it is open on the website. Maintenance told us that it hasn't worked all season due to not being winterized properly last year. As we approached our room the halls and room itself smelled of an odor that we were unable to identify. It was a combination of a dirty gym sock and sweaty bodies. The room was dingy and dirty everywhere we looked. The carpets and furniture are stained. The bedding, which I'm convinced was not changed between guests, was filthy!! Blue paint stains and dirty edges are on the comforters. The toilet wouldn't flush and the tank wouldn't fill with water. We were having to use a pot to fill the tank to flush the toilet. Trying to get hot water to our room was a joke! We had to leave the water on for 15 minutes to get luke warm water for showering. We informed the front desk of all the issues over and over. The response from the front desk was that "due to covid we haven't been able to maintain our property the way we would like." There isn't a manager or maintenence on the grounds after 5pm. There is only one employee who's attitude about things was, oh well...so sorry this happened but there isn't anything I can do for you tonight. This is unacceptable on every level!!! Don't operate a hotel if you can't maintain it.
Outside is nice but inside is outdated. TV in room doesn’t work. Mold and a few huge hairs in the bathtub. Nowhere near as nice as other towneplace suites. Not terrible but not great.Rooms: 2/5
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