Hilton Toronto Airport

My experience was absolutely amazing at this property. The property was clean, quiet, beautiful and full of amazing amenities. The staff, from management down, was professional, attentive, courteous, patient and extremely helpful. When I first arrived the front desk staff made my check in process seamless. My room was absolutely gorgeous and clean. Each morning for breakfast, service was timely, the food was delicious and the dining areas was relaxing and welcoming. Management, specifically Chris, was so helpful with any questions that I had and added an extra layer quality customer service. I WILL DEFINITELY STAY HERE IN THE FUTURE. 5 STARS

This hotel is in a fantastic location for the airport. We faced the runways and got to watch the planes taking off and landing. They have free flavored water in the lobby with a popcorn machine. Front desk clerk was very friendly and helpful. The shuttle service very accommodating for our early flight. They run every 30 minutes. The drivers are very helpful with loading and uploading your bags. Rooms were clean. Beds were comfortable. There is a bar/restaurant on the main floor but we didn't go there. Parking is not included. Gas stations and Tim Hortons also very close. Highly recommend this location.

To begin, the room in the tower nearest the front of the hotel was in poor condition; no fan in the bathroom, and with a <7’ ceiling, it was cramped. The bed was very uncomfortable, but perhaps you might like a soft bed. But be warned, rooms are tiny with antiquated read: loud mechanical systems. The airport shuttle was very much behind schedule, running 15 minutes off the advised schedule. For an airport hotel, this makes planning a challenge. While seated at the bar, was accosted by some random drunk guy who didn’t appear to be staying at the hotel. He was later seen bothering other patrons in the lobby. He challenged me to and others to a fight. No thanks. I mentioned it to the bartender, who shouldn’t have to deal with random walk-ins like this. No security? The desk staff were as unhelpful as could be. Last night of a 12 day road trip, and this was easily the poorest service I’ve experienced, at least on this trip. At check in, I had to pry from the clerk the information about kitchen hours. He insisted that the restaurant closed at 10; after asking more and more specific questions, he finally acknowledged that yes, the bar was still serving food until midnight or so. Why not lead with that when asked about food service, instead of simply, “no, the restaurant closes at 10” over and over? It was comical, according to an associate travelling with me. “He doesn’t seem to want us to know we can grab a bite!” On checkout, I noted my Hilton Honors account wasn’t listed. Was told that because I booked “through Expedia” I didn’t qualify. Fine, as far as that goes, but I did not book through Expedia. “Says here you did” while gesturing at her computer screen - I offered to show her my booking, only to be told, “doesn’t matter, says here you did” until I decided that it wasn’t worth pursuing. Best course of action? I’ll find a different airport hotel when connecting overnight from now on. I suggest you do the same.

The rooms are pretty spacious but the bathroom isn't big at all and the setup is a bit weird. Nice to be able to open the window and get a bit of fresh air. The sport facilities are very nice and clean, a lot of different machines at the gym. I liked the shampoo/conditioner dispenser at the showers next to the pool. I think there could be the same in the rooms to save a bit of plastic waste.

Our family of three very much enjoyed staying at this property, literally across the street from Toronto Pearson Airport Terminal. Very convenient location, airport shuttle every half hour, and good amenities in the hotel. Continental breakfast was delicious and had a good variety. Staff are helpful and attentive. Our room was clean and very comfortable. Overall, an excellent Hilton property and looking forward to a return trip. Recommended.

I got a nice large room, no airport noise at all. Loved the layout and comfortable beds. The service at checkin was efficient and very nice people. They even check on me to make sure I was happy. Their people were all engaged, smiling and helping people. Getting to downtown was super easy: shuttle to airport, then UP train. In and out super fast and low cost. Excellent location.

Stayed 4 days here for an Annual General Meeting and it was well done, clean and friendly service. The rooms were very comfortable, and large and had a living room to relax in. The restaurant was very good over priced in my opinion. However, the pool and facilities are great!Rooms: 5/5

Stayed for 1 night before an early morning flight. Rooms were clean, spacious, and comfortable. Free airport shuttle available every 30 minutes. FYI Additional charges to park a vehicle on site. Did not have a chance to try their food/breakfast, but the dining area was spacious.Rooms: 5/5

The staff was very friendly and professional, the hotel was very clean. I enjoyed my stay the only reason why I didn't give 4 star was the bathroom doesn't have door a little slide on. No privacy and paid parking for hotel guest $30 day. overall 3 star hotelRooms: 3/5

Extremely wonderful hotel to use. I had a very pleasant stay. Any issues I had were immediately taken care of my front desk manager Chris and front desk associate Vicky. My stay was very pleasurable and the hotel exceeded my usual diamond member treatment.Rooms: 5/5