VALAIR INC

Worst service I have ever received, from anywhere. My car was stolen. They didn’t do anything to help me get a rental. They didn’t refund my money. Found my car, seems like it was taken for a joy ride. I hope they go out of business. Terrible terrible terrible. I would give it a 0 stars if I could. But I have to put it at 1 minimum.

Their lot was broken into and my keys were stolen. They waited until I was on my flight home before telling me, despite having ample time to inform me to make alternate arrangements. They told me to rent a car since I had no other way of returning home and then only partially reimbursed me. The lady who I had to deal with was wildly unprofessional and a little unhinged I’m sure she was stressed but she seemed to be her own worst enemy here. And to top it all off, during this time they shut down their website and disconnected all their phones because obviously everyone was calling them, irritated by their catastrophe of a company. This was last November and I waited until now to see if they would rectify things, but the last correspondence I had involved the manager going back on everything she told me. After dealing with them, I’m not surprised their security was lax enough to allow a break in. I truly hope they go out of business.

Using their service since last year! Never had issue! Based on other reviews I inquired and found out it is Being dealt with local and external divisions of police departments! I guess it’s would be anywhere! Keep up the Great service Guys! Now they provide shuttle service as well!

Used this service in Hamiton got my truck back dirty and damaged with no response from the mgmt......