Greater Toronto Airports Authority

This is in regards to one of your outstanding staff: Carla O. At the Toronto Airport. She went above and beyond the typical service of today's standards. (the type of service I recall from year's past). I had lost an object on the plane I had just arrived on. She was able to with great resistance from the United office to retrieve it for me. It is with great thanks and appreciation that I write this review. All the staff at that particular desk were gracious and accommodating. Thank you Carla O!
5 9 years ago (25-03-2016)

The cafeteria at the GTAA building is quite nice and features interesting and delightful menu options.
5 8 years ago (06-10-2016)

I actually quite like Toronto Pearson / GTAA. I think they have done a good job of trying to improve the food options and parking. However, I do want to leave a message for the CEO - Mr. Howard Eng. Could you please try to improve the flow for incoming Canadian passengers from the USA at Terminal 1 / Canadian Customs. I realize this might be outside our your jurisdiction, however I am unable to leave a review for Canadian customs. At present the computers used to process passengers at Canadian customs are awkwardly positioned. Creating a bottleneck. I cannot help but think that if they were to purchase more computers or position them more ergonomically; instead of hiring people to guide passengers to computers that it could be more efficient. Thank you for reading this review.
1 11 years ago (12-01-2014)

Free WiFi is very slow. Can not even stream SD YouTube. Besides open free public WiFi = no security, if you don't use https, anyone can see your passwords easily.
1 11 years ago (02-12-2013)

Free wifi without registration, but duty free for international flights on terminal 3 requires handling that leaves no room for error.
4 13 years ago (09-09-2012)