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Enterprise Rent-A-Car

  1. Waterloo
  2. Kitchener Car Rental

Reviews, get directions and information for Enterprise Rent-A-Car

Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.



"Looking for a car or van near Waterloo? Enjoy hassle-free, easy rentals with Enterprise Rent-A-Car. We pride ourselves on going the extra mile for our customers and have a range of modern vehicles to choose from."
Address: 379 Weber St N, Waterloo, ON N2J 3J2, Canada
Phone: (519) 884-6001
State: Ontario
County: Waterloo Regional Municipality
City: Waterloo
Zip Code: N2J 3J2


Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: 10:00 AM – 3:00 PM

Update Info

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Reviews
We waited while 10+ rentals behind us were given out. We were then offered our car with HUGE Enterprise Rental stickers on the side doors advertising that We. Have. A. Rental. Car...... Please. Steal. Contents. Of. Our. Rental. Car.... We were then offered an upgrade to an SUV. Then offered a downgrade to a smaller car with manual transmission with NO refund of difference in price. We are still waiting after 2 hours as they rent similar cars to others who came after us. We wasted so much time as agents apologized and said they couldn't find cars that fit our reservation made months ago. We finally were given a manual car, low on fuel, had to wait as they drove to local fuel station and back.
Utterly shambolic. An hour and a half is an utterly unacceptable time to wait to collect a car that had been pre-booked and all the driver's details already entered online. And even if you have booked a car and received a confirmation email, this is no guarantee that there will actually be a car available the system automatically generates a confirmation email BEFORE checking whether there's an actual car there. You will then have to wait several days for a refund. As a staff member explained, with a nonchalant shrug of the shoulders, the system is terrible but the concept of customer service seems totally absent. As a result of Enterprise's incompetence, I was 90 minutes behind schedule, had to pay the London congestion charge, and missed my appointment. The staff really don't seem to care. The 2 staff members on duty when I arrived showed no sense of urgency whatsoever, despite the very long queue of customers queuing. A third staff member rolled in at 11:10am, with an equal lack of concern. I use car hire companies frequently, but would definitely NOT recommend this one.
I cannot speak highly enough of this car rental location. The assistant manager made the most incredible gesture to us and drove us to Stansted airport which is over an hour away, and asked us if we were hungry and stopped at one of her favourite restaurants and waited for us to get food. Over two hours of extra service, wonderful conversation, and just pure love and dedication to her job. After speaking, she talked about how hard they are working to manage the return to travel. I have rented many cars in my life and travelled widely and without a doubt, this was one of the kindest most generous gestures I have ever witnessed. My sincerest thanks to the entire team and I wouldn’t hesitate to rent from them again.
I made a reservation, then on the day they called me and said I was supposed to have a credit card in order to pick up the vehicle, because I made the booking after 12am on the pickup day, as this is "company policy". If it's company policy, it should be mentioned on the website, at some point BEFORE the booking is made! This is common sense. Of course I had to cancel the reservation and go with another company instead, as I had no other choice. Since that time, I have called them four times about the refund, it has been nearly a month, and I still haven't received it, even though they said it takes 1-2 weeks to come through. Horrible experience, really. And don't reply to me and say that you "can look at this further for me", unless you can GUARANTEE that I'll get the refund immediately. You guys are a complete joke.
Save yourself a lot of headaches and don't rent from here. My reservation was confirmed the night before i was scheduled to pick up the vehicle. The following morning i received an email 20 minutes before i was scheduled to pick up my car with no explanation. I called Sami Hassabala, the assistant manager who cancelled my reservation and got no answer, emailed and am still waiting for a response. Completely unprofessional and unreliable. I can't imagine a world where they have a vehicle at closing the previous night yet somehow don't have the same vehicle available by opening the next day. Not only that but the email also provided no alternatives what so ever. Edit: looks like the owner replied to my comment and failed to address my concerns. The main one being my car can be available on closing Thursday night and then be unavailable before opening. The only possibility is my car was not available to begin with. My second point was the lack of responsiveness and accountability, which was clearly not addressed either. Again i recommend you rent from somewhere else with actual professionals.
I rented a BMW 3 series from Enterprise and the car was in mint condition with under 200 miles on the clock and a pleasure to drive. My customer experience was excellent with Eli Mandundila looking after for both pick-up and return of the vehicle. Eli was super professional, friendly and efficient and that’s the reason for a 5 star rating.
Enterprise in Waterloo were the best and easiest company that I have had to deal with to date especially a gentleman named Harry. They were accommodating to all my needs, phone calls and they were so helpful!! Harry helped with everything quickly and efficiently!!
Service at pick-up and return was good, but they've had my 1,750 GBP deposit for two months now! Customer service has been polite, but no action has been taken. Beware the fine print.
Save your time and money, rent elsewhere. No customer service, manager A.J. does not care. Reserved a premium car for a couple days, only to learn no cars were actually available. Asked to drive what appears to be a pizza delivery van. But don't worry, A.J. will locate a vehicle once the day is completed and call to make arrangements to delivery a car that would work. Nothing! Where are the kids supposed to sit, in the cargo area? They do not care for tourists. They blame their car shortage on renters not returning to their location, but admit they over sell. Rent elsewhere UPDATE! I filed a dispute with my credit card company regarding the charges for my July rental. Last week on my statement, I noticed a new charge from this rental car location for this rental, with a slightly different total amount, with the memo- approved by phone. Unbelievable !!! Contacting MC Fraud department.
It’s sort of opposite St Thomas’ A&E department, partly buried under some railway arches in a sea of concrete. Arriving and needing to wait for a colleague first, three separate employees with chunky tablets asked if I wanted to hire a car and didn’t listen to even my first sentence before walking off. I was hiring a car. The office is unceremoniously squeezed under one arch but fine inside. Here the help was efficient and our query was dealt with quickly - even before my colleague arrived I got bored and went in. It did seem quite busy around 4pm on a Thursday with a wide variety of vehicles and working with National and Alamo too. It isn’t a place to dwell or especially easy to get to apart from walking or the C10 bus, but has to be one of the most central places to rent a car for Westminster or Lambeth. Probably will rent from there again, mostly due to convenience. Just might need a little help finding the entrance when dropping a car back off.
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Directions to Enterprise Rent-A-Car with public transportation

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