Daymak

I am an unhappy Daymak customer. Daymak sold me a defective blue Tokyo E-Bike. I bought my E-Bike at the Oakdale location, for around $1,300 dollars. Before I bought my E-Bike, I asked Marsha (Daymak employee), for a receipt, and invoice. I said I wanted something to prove that I purchased one of your E-Bikes, and all she did was asked me to sign a document that was a warranty, and she kept it at the E-Bike shop. I was told by one of the male employees who work there to look straight ahead when I drive an E-Bike. They didn't have a proper terrain, for me to test their e-bike. I drove my e-bike in a small parking lot before I purchased it. I was told by Frank (Daymak employee) that short test drives are made with their E-Bikes, and this was after I bought my E-Bike. It did not take me too long, for me to notice that my new E-Bike was defective. When I drove my E-Bike, I would stop at red lights, and then I would look at my LCD display. My LCD display was showing me that my E-Bike was not properly functioning. I paid, for a delivery truck to come, and pick up my E-Bike to bring it to their shop when it was probably still under warranty. After my E-Bike was examined, it was delivered back to me, and I think it was damaged. When I drove my E-Bike, both of my mirrors were spinning in circles. Daymak sent me a new battery, and charger, and what they gave me did not solve my problem. One of the male employees who I spoke with at Daymak said to me there is nothing wrong with your E-Bike, and my E-Bike was probably still under warranty. I contacted two different E-Bike shops, so I can get a second, and third opinion about my defective E-Bike. I was told to make sure their is enough air in my tires. I tried putting more air in my tires, and this did not solve my problem. I was also told that the quality of my battery, and my weight were the reasons why my E-Bike was not able to go 40km - 50km. My Tokyo E-Bike was suppose to go in distance 40 - 50 km with a full charged battery. I should have been driving about 8.6km Monday to Friday to get to my destination, and another 8.6km to get back home. If I remember correctly, my E-Bike went over 8.6km on each trip. My E-Bike should have been driven about 17km, for two trips per day. My E-Bike was going around 22km in distance, and when I reached near 22km, then my E-Bike started to slow down, and sometimes it stopped. I was driving my E-Bike in warm, and cold weather. On one of the routes I took, I was driving over one small hill on a road. During the winter season, I was able to drive my E-Bike, for around 11km, or 12km in distance, and around 22km in warmer seasons, and I used a full charged battery. I had two accidents with my E-Bike. When I parked my E-Bike, it fell on one side. Because I let go of both of my handles. I did not put my kick stand on the ground, and as a result my E-Bike fell on one side, and then one of my mirrors cracked. The second accident I had was me losing control of my E-Bike, and then I fell off backwards on the road. My E-Bike trunk detached itself from my E-Bike, and their is a large crack on the side of my E-Bike. The last conversation I had with Frank was not good. Frank refused to give me a full refund, and he refused to exchange my E-Bike. Frank told me that customers are not going to want a used E-Bike if someone test drives it, for 15km - 20km. I told him I would have never bought an E-Bike if I knew their E-Bikes did not have a long test drive. Lastly I will not be buying anything anymore from Daymak.
7 years ago (16-02-2018)

Lousy service. I bought the florance ebike from shopping channel and used it 4 times and it broke. The pedals turn but nothing happens. I called Daymak and they said take it to Mississauga ( I live in Milton) to get it fixed. The bike won't move and it won't fit in my mini van.How do you suppose I get it there. I said is it warrantied? They said no. I call TSC and they said it has 1 year parts. It has only been 10 months. I will throw this $2500 bike in the trash where it belongs. Stay far away from Daymak!
7 years ago (28-03-2018)

Paid almost $7000 after taxes for the ultimate beast mobility scooter and has been nothing but problems from day one. Ten minutes of riding it it over heated and shut down. Still having the same problem. The speedometer does not work so you have no idea of the speed that you are doing. On daymak web site it advertises up to 90 km on a charge. Not even half of that realistically. The bike has been in the shop more than I have had it. When I took it back to were I purchase it they took it back to daymak and was told nothing is wrong. Be very careful when buying one. To update the problems that I have had with Daymak I have called the 800 number and was hung up on 5 times and when I called directly to the manufacturer twice I was told that they were going to call me Back. What a joke I’m still waiting after nearly two months. Don’t waste your money.
8 years ago (09-01-2018)

A TERRIBLE DEATHLY DAYMAK MOBILITY SCOOTER. NEVER WILL I EVEN OR ENCOURAGE ANY ONE TO BUY ANY ONE. It was very difficult to access any Government Buses. The Toronto Bus Driver told me she were not sure if they were legit? I told them according to Daymak, it is a mobility Scooter. The Toronto Bus Driver was so kind to assist me by helping five (5) young men to lift the Daymak mobility scooter off the Bus. Because it was very difficult to get off the bus. Then, it was very complicated get into all the elevators. There is no very fine control for just going ¼ or ½ MPH It was extremely very difficult to get into any elevator. It was driving like 4-6 miles per hour (too fast) just to enter the elevators. Also Daymak mobility scooter was very fast even if I went to the slowest speed of the turtle. It got worse, when I went into the TCC, the Daymak mobility scooter would not stop moving. I turned it off but it still would NOT stop moving. Daymak mobility scooter moved from one end to the other of the TTC bus. I had to hold on to the hand bars and that still didn’t work. Applying the brakes did not work either. Eventually I got into the Go Train; however I was unable to get into the Go Bus. So the Bus Driver asked the manger of the Go Bus for assistance and she said no. I therefore had to pay for a Taxi, after paying for the Go train/Bus. I hardly drive the Daymak mobility scooter and it became very slow, eventually the Daymak mobility scooter broke down in the road. On the website it indicates that the mobility scooter has a 40+ KM range with a top speed of 32 KM/Hr. While the top speed is probably correct, the range of the scooter is NOWHERE near 40+KM which I absolutely need (traveling all around Hamilton) and I told Daymak and I need it and was assured that it would serve the purpose perfectly Whenever I tried to go up a hill, the Daymak mobility scooter did have enough power and went backward and I could not make it up the hill. I tried to use the brake but it never worked. Whenever I was on the sidewalk and I approached the intersection to cross the street where the sidewalk was graded down to meet the street, the Ebike would not stop on the sidewalk but would instead keep rolling forward even when you press the brakes. This made it unsafe as the Daymak scooter would end up partially on the road.
7 years ago (03-03-2018)

I live in America and i bought the em1 se I did not receive my saddle bags I call them and they are going to send me them. the app has some issue. I would recommend daymak #AMERICA FOR DAYMAK Update I got my saddle bags and had my mechanic put it on he told me that there is a bar missing on the other side. I looked at the box and noticed a hole where it could of fall out. I'm not to concerned about it, the bike runs good everything asked for and it's been 4 months and have possibly 3 week to go before I put it away for 3 months because of the snow.
8 years ago (01-12-2017)