Sport Chek Yorkdale Shopping Centre

Ddn't get the shoe I want coz they are sold out of my size. Got this shoe instead, I will use this for work today. Happy with the cashier who helped me yesterday NYANBENY. She is so nice, helped me with the family discount & explained about the triangle rewards points.

The workers there are very well informed and super helpful. I'm glad they were able to help us find the work out clothing we needed, especially since I'm a beginner, it really helped a lot.

Went to the service shop at this location. The customer service there is incredibly rude - jasmine and the other Indian male there should not be working there. There’s nothing wrong with explaining things to in a kind manner. I felt so bad for that poor family. The customer service at this Sport Chek is well below standard compared to any other sporting good store I’ve been to. Just take a quick look at the other reviews here. Seems many other have had similar experiences.

This store is very disorganised. I went to this store in person to see two specific products in person. I could not find either by myself. I had to ask the staff to help me both times. The first staff member was able to locate the first product for me. The second staff member sent me from upstairs to downstairs for a pair of shoes, only to have a third staff member to tell me to go back to the shoe section upstairs. Confused, I went back to the second staff member who just shrugged and said that was what his manager told him and he "guessed" that the shoes were no longer available. He did not care that I had been sent around the store aimlessly and had wasted so much of my time. Never going back to this store again.

This place appears so poorly staffed. Experience at other sportchek stores is like night and day. Good luck trying to find an employee to check stock or ask product questions. They're busy with stocking or answering the phone. If you see one, they avoid eye contact and disappear quickly. Lower level is stuffed with clothes and disorganized. So odd.

Stood in shoe section for 20 minutes waiting for an employee to help find sizes as the scanner wasn’t working. 3 employees were behind me in a circle just having a casual conversation. No one came up to help. I left without anyone offering to help and not being able to try on any shoes. If you’re looking for shoes I’d suggest go to another store or another location. Useless staff

I purchased bike for my son last Wednesday but bike is to be assembled and be ready by Saturday at 2100. Last minute they called me on Saturday at 1800 only to informed that bike is not ready to pick up. They told me it will be ready today Tuesday but unfortunately it's not ready and NOBODY CALLED me that bike it not yet in store. It's a waste of time! The worst part, my son was expecting his BIKE today. Never ever purchase on this store.

Came in to purchase a helmet and was extremely happy with the service i received by 2 gentleman. They went above and beyond to help and provided me with product info to help me decide which option was well suited

Cashiers working next to the kids' shoes counter showed meager hospitality, impolite and arrogant attitude. Each time I suffer from disadvantage and unfair treatment when I was lining up at that cashier counter. As there were no signals showing where should customers lining up, so I choose to line up at the right corner the first time, then a lady came to the left corner to line up. However, when it was my turn to be served, the cashier require me standing behind that lady, because the left hand side should be the beginning. I complained that there is no signal showing the left hand side should be the beginning, but the cashier claimed that this is their company's rule. OK, then I lined up to the left hand side each time. Unfortunately, yesterday when I lining up at the left hand side as usual, the left hand side cashier Dennetta required me standing to the right hand side until it was my turn to be served, she said that there has been a line forming already. Ok, I follow her instruction, although I think it was not fair to me, because when I approached the counter, there was only one woman standing on the right hand side, as their company's rule, the cashier should ask the right hand side woman move to my side lining up after me, right? When it's my turn to be served, I expressed that I want to complain to their manager. However, the cashier Tatiyana showed me a scowl look immediately when she heard that I want to complain. Excessively, the manager Mon even showed me a scowl look as well when he come out from his office meeting me. In the beginning, I just talking about my unfair treatment those times I suffer from their cashiers, sadly, he didn't only apologize to me, but also keep explaining that they didn't make any mistake. I requested his apologize, but he replied that he didn't feel so. I was disappointed with his attitude as a manager, because he didn't care about my feeling at all, and he even refused to listen to complains. Mon even roll his eyes at me and keep showing me the scowl look in front of me. How arrogant he was! As to the Denetta, I wonder why she didn't tell me to move to the right hand side as soon as she saw me approaching her counter. Obviously, she didn't care about me, and she just simply to allow me taking the disadvantage in terms of the lining up issue. When I requested her apologize to me because she didn't show hospitality on me, she refused! How arrogant she was!

Wanted to buy a pair of roller blades, no staff around to get them for me from the back. Final ran into two staff but they were busy stocking which is good but the point of stocking is to sell items to customers. One looked like a manager. She told me she would page someone, nobody ever came and I walked around and final left. Went to Sporting life where as soon as I walk in they ask if I need help. Not what I expected from a store at Yorkdale, needs improvement with regards to customer service.

Directions to Sport Chek Yorkdale Shopping Centre with public transportation

---