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Reviews, get directions and information for Crowne Plaza Syracuse

Crowne Plaza Syracuse

About

Crowne Plaza Syracuse located in Downtown Syracuse. Two dining options Redfield's Restaurant and our Library Lounge. Conference center attached to garage.

Story

IHG: Crowne Plaza Syracuse Downtown Opens Following $5 Million Renovation

Located at 701 E. Genesee St., the hotel is within seven miles of Syracuse Hancock International Airport and offers a free shuttle service. With convenient access to Highways I-81 and I-90, the Crowne Plaza Syracuse Downtown is within a half mile of the Syracuse University campus and less than three miles from Le Moyne College. It is also within a mile of the Oncenter Convention Center Complex and the Carrier Dome and a short ride to the New York State Fairgrounds and Armory Square, home to restaurants and entertainment venues," IHG informed.

In addition, the Crowne Plaza Syracuse Downtown is just a short distance from Upstate Medical University and University Hospital, as well as regional facilities for the Carrier Corp., Bristol-Myers Squibb and Lockheed Martin.

“The hotel’s location close to the region’s largest Airport , a major university and the convention center complex makes it a leading attraction for meeting planners,” said Gina LaBarre, vice president, Brand Delivery, the Americas, IHG. “With the conversion of this hotel to a Crowne Plaza, we can now offer our comprehensive meetings program, which meeting planners won’t find at any other hotel in the Syracuse market.”

The hotel has 12,500 square feet of upscale meeting rooms, banquet halls and event space including a conference center able to accommodate events for up to 200 people. For special events, guests can enjoy panoramic views of downtown Syracuse from the 20th floor Horizons room. Crowne Plaza’s comprehensive meetings program ensures a seamless planning process and exceptional meeting experience consisting of three key components: a Two-Hour Response Guarantee, a Crowne Meetings Director and a Daily Meetings Debrief.

“We are excited to be opening at a location that is ideal for both business and leisure guests,” said General Manager Mark Zimmerman. “It is the perfect facility for meetings and social events and it offers our guests the opportunity to experience Crowne Plaza’s upscale experience.”


Consistent with the Crowne Plaza brand, the hotel features the Crowne Plaza Sleep Advantage, available at all Crowne Plaza hotels in the Americas. Sleep Advantage encompasses the entire sleep experience, from training staff on how to create and maintain a restful environment to providing innovative products and services. Program components include signature bedding, guaranteed wake-up calls, designated quiet zones, nightlights, drape clips and amenities such as eye masks, earplugs and lavender spray.

The property is owned by Richfield Syracuse Hotel Partners, LLC and managed by Richfield Hospitality, under a license agreement with a company in the InterContinental Hotels Group.

Crowne Plaza Hotels & Resorts participates in IHG’s guest loyalty program, IHG® Rewards Club. The industry’s first and largest guest loyalty program has 52 million members. IHG® Rewards Club membership is free and guests can enroll by logging on at ihg.com/rewardsclub, by calling 1-888-211-9874 or by inquiring at the front desk of this hotel or any of IHG’s nearly 4,500 hotels worldwide.

Crowne Plaza was recently recognized by Lodging Hospitality magazine as one of the industry’s top-growing brands. As part of the IHG global portfolio, Crowne Plaza Hotels & Resorts has more than 300 hotels in nearly 60 countries, located in major urban centers, gateway cities and resort destinations.

Address: 701 E Genesee St, Syracuse, NY 13210, USA
Phone: (315) 479-7000
moc.esucaryspc@selas
State: New York
County: Onondaga County
City: Syracuse
Zip Code: 13210


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Me and my fiancé decided to take a trip to Syracuse, New York for the eclipse. This hotel was phenomenal. The rooms were super clean. They’re even pet friendly. Staff was very knowledgeable and friendly. I made great suggestions for Food will be staying again.
My worst hotel stay ever. Room never serviced in 4 night stay. Despite requesting service at front desk and housekeeping. They laughed at me. Shower was a trickle. Lightning was dim. Room was tint. Pie shaped bathroom was soo bad I had to stand in the shower just to open the door. What's below 1 star?
I checked hotel on a Wednesday and they changed rooms 3 times. 1st room had peeling wallpaper and mold. 2nd room had no heat and dirt was up on windowsill. 3rd room had no working heater. Friday requested housekeeping as it had not been cleaned since checking in. Saturday went to the front desk to request again and was told it would be cleaned by Sunday. Sunday morning a housekeeper was cleaning the room next to mine and I asked about cleaning of my room. Said it wasn't on her list but would clean it. I came back in afternoon and saw that she skipped my room. Went down to front desk and was told it would be done in about an hour. I waited then went back to room, housekeeper walked out with two supermarket tote bags to put into the garbage. I looked into the bags I saw a used toilet paper roll and other garbage on top of my groceries. The desk, bathroom nor carpet were cleaned. Room had broken toilet seat and bed had metal pieces sticking out of it. I email the General Manager, Ms. Godlewski about this and have not received a response. I spoke to the Operations Manager, Ms. Chavez, about my ordeal especially regarding my food. In an unsympathetic manner, she responded that the hotel is not responsible for food consumption. I noted that the housekeeper made my food unsanitary and unsafe to eat by putting garbage into the bags. She said it was perfectly fine to eat even though it was unsanitary. After such a hurtful and unprofessional tone, she told me to step away. I never received a follow up from this hotel regarding these issues. The following day, a man, likely an employee, burst into my room, without knocking, and said I didn’t know anyone was here. This hotel is very dilapidated and lacks professionalism.
One of those moments one wishes negative star ratings were an option.nnIf your criteria for choosing this hotel is influenced by the advertised complimentary shuttle service to get you back to the airport at all, please choose to stay somewhere else at another hotel that offers shuttle service from the airport.nnUnless consequences of NOT having a return shuttle ride to the airport as planned has no affect on you and your plans/wallet.
To start with the good the reason this place even received two stars is their amazing staff. The front desk helpers Claris and sometimes Liam were amazing. The hotel gives cute little envelopes to groups booking in advance with things to do and instructions on the hotel. Cute personalized touch! The shuttle is ‘technically’ free but you do have to book in advance and probably wait. I was picked up at the airport around 5 and had to wait till 530 for a flight crew to come on so keep that in mind. It’s still an awesome service to have. They also offer rides from the hotel with up to 3 miles and there is a lot in the radius!nnOverall the previous reviews are spot on!!! What we need to do as a society is call a spade a spade. These hotel corporations do not care!!!! It is clear the hotel needs to be renovated to the max and it’s now way the higher ups are not aware of that! The rooms are way too small, which inevitably contributes to the worse part of this hotel: MOLDDDDDD. I was feeling wonderful and dressed perfectly for the Syracuse weather prior to arriving. So I was very surprised when I started experiencing allergy like symptoms almost immediately the day after staying here. As I was expressing this to my colleagues; they too had the same issues and many actually requested to change rooms up to four times because the rooms were extremely bad. Visible mold, water damage, wallpaper peeling, unclean overallnnTo make matters way worse, the rooms are rarely cleaned throughout your stay. I was lucky enough to have my trash picked up after sitting it by the door two days in a row, never had my sheets changed, and the floor wasn’t even vacuumed when I arrived…… the showers are black tiled so I’m going to assume those aren’t cleaned either especially after seeing white residue in the shower day 4.nnI know how hard it is for working Amerikkkans I OVERstand, but the high ups at this chain need to do better overall because there is a disconnect. The window seal had so much water on it and no way for the humidity to get out , it was sick. I either had to freeze , by turning off the heater of suffer by creating more humidity. It was a nightmare that I’m sure the hotel is more than aware of. And the only assumption I can come to regarding the rooms not being cleaned is not enough staff which is a problem in the states overall because we are not being paid our worth!!!!nnFurthermore , I would never stay here again. Major renovations needed and raises need to be given to the staff , especially the cleaning crew!!!
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