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Crowne Plaza Niagara Falls - Fallsview Hotel

  1. Niagara Falls
  2. Thorold Lodging

Reviews, get directions and information for Crowne Plaza Niagara Falls - Fallsview Hotel

Crowne Plaza Niagara Falls - Fallsview Hotel

About

This Niagara Falls Hotel with Fallsview guestrooms and suites with connections to Casino Niagara, The Crowne Plaza Hotel Niagara Falls - Fallsview is located in Niagara's premier Fallsview district.

Story

The Crowne Plaza Niagara Falls – Fallsview Hotel, located in Niagara Falls, Canada, is a grand classic AAA/CAA 2011 three Diamond four star hotel. The Grand Dame of all the Niagara Falls Hotels, the Crowne Plaza is just steps from the Falls, featuring direct indoor connections to the Fallsview Indoor Waterpark, Casino Niagara, Restaurants & Attractions, all part of Falls Avenue Entertainment Resort.

Address: 5685 Falls Ave, Niagara Falls, ON L2E 6W7, Canada
Phone: (905) 374-4447
moc.sletohsllafaragain@evreser
State: Ontario
County: Niagara Regional Municipality
City: Niagara Falls
Zip Code: L2E 6W7


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We recently stayed at The Brock Niagara Falls Falls view by Hilton, and overall had an acceptable experience.nThe location is excellent I would easily give it five stars for convenience. It’s close to everything, and having a Starbucks on the ground floor was a nice bonus. Parking was spacious and easy to access.nnAlthough the hotel is clearly older, the room itself was comfortable. The bed was great, the linens were clean, and the bathroom though small looked recently renovated and was very tidy. We slept very well its a big plus-plus of the stay.nnThere are, however, a few areas that need improvement. The elevator does not have a motion or safety sensor, so the doors close automatically even if someone is still standing in the doorway — which means people can easily get bumped or caught while entering or exiting. The hallway carpet is old and dirty, and some of the housekeeping carts in the corridors looked disorganized and messy. The in-room coffee maker was clogged, and not working, which was ok.nnWould I stay here again? Yes! primarily for the price, the comfort of the bed and room, and the convenient location.nWould I recommend this hotel? Yes! It’s not overly expensive although prices depend on the room type and season, and the accessibility, cleanliness of the room it self, and good sleep quality made our stay worthwhile.nnOverall, it’s a solid option if you’re looking for a comfortable place close to the Falls.
I stayed here for two nights with my parents to celebrate my dad’s 80th birthday, and it was a truly memorable experience! I had booked a Falls view room, but when I checked in, the angle of the view wasn’t quite what I had hoped for. So I went back to the check-in counter, and that’s when I met Ana.nnShe was incredibly kind and told me that our comfort and satisfaction during the stay were her priority. She personally walked me through several available rooms so I could compare and choose the one we liked best. Thanks to her, we found the perfect one!nnBut it didn’t stop there. When Ana learned we were celebrating a special occasion, she even had a bottle of wine sent to our room. My parents and I enjoyed the wine while watching the falls light up at night. It was such a wonderful way to end our first day! :nnWe are all deeply grateful for Ana’s warmth and thoughtful gestures. She truly went above and beyond to make our stay special.nnAlso, the hotel itself has a modern, clean design with nice finishes, and the bed was super comfortable. I would absolutely recommend this place to my friends.
Stay: 8/9/25–8/12/25nnThis hotel is falsely advertised as “luxury.” In reality, it’s one of the worst experiences I’ve ever had. The “waterfall view” was through a tiny prison-style window, no balcony even though I was promised one. The room smelled musty, the AC was a broken wall unit that didn’t cool maintenance had to bring fans, and lighting was basically nonexistent.nnThe bathroom was unusable—the door wouldn’t close, the toilet had no space, water pressure was awful, and towels were old and thin. The bed was filthy, pillows flat, and carpets disgusting. The front door to our room barely opened/closed and wouldn’t lock—we had to shove a chair against it for safety. The room itself was so tiny you had to scoot around the bed.nnCustomer service was rude, dismissive, and lied about amenities. Elevators were always crowded and slow. Only housekeeping staff tried to help, but the property is beyond repair—painted-over walls, worn everything, and a musty smell everywhere.nnSave yourself the money and disappointment—this is not a luxury hotel, it’s a rundown, dishonest, and uncomfortable place to stay.
The hotel is charming and beautiful. Great location, not on top of the heavy traffic, but perfect for evening fireworks and views of falls. The staff is impeccable, so friendly, informative and welcoming. I was greeted with a smile and kindness by Lilian and Masene at the front desk, and received great customer service in the restaurant and tea room. Thanks for awesome hospitality, it made my vacation even more enjoyable.
Hotel is in a great location as it is right near Clifton Hill. It is nice but the room with a single bed was very small and there wasn't a dresser to put our clothes in. Just a desk and the closet. There is also no bathtub, only a stand up shower. Overall, it was okay. What I did not like way that they charged us for the deposit and for the room at the same time. I've never had a hotel do this. They usually take the deposit and charge you for the room when you check out. I don't like that they took both the deposit and room charges all at once. Other than that, the hotel is decent. The staff is very friendly and hotel is clean.
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