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Best Western St Catharines Hotel & Conference Centre

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Best Western St Catharines Hotel & Conference Centre

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Located in St. Catharines,ON, the Best Western St Catharines Hotel & Conference Centre is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Address: 2 N Service Rd, St. Catharines, ON L2N 4G9, Canada
Phone: (905) 934-8000
moc.sletohnoh@ksedtnorfwb
State: Ontario
County: Niagara Regional Municipality
City: St. Catharines
Zip Code: L2N 4G9


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Staff were accommodating and friendly. Unfortunately, this does not make up for the accommodations.nnThe front entrance was nice and welcoming which appears to be from a recent renovation.nnThe rest of the hotel was older and needed updates.nnMy room was an average room, the phone did not work, the coffee maker required constant attention in order to ensure it brewed the morning coffee and vehicles were broken into over night although that can happen anywhere.nnI would not come back to this hotel unless absolutely necessary. It was not a bad experience, not a good one either. It was simply a night.nnTo top it off, I found a card in the room requesting the hotel to be rated an 8 or 10.
Very happy with our stay. This place was comfortable and quiet.nThe room was spacious and easy to relax in. The shower had amazing pressure!!nWe never had a chance to use the pool hot tub or sauna so can't comment.nThe breakfast was a standard continental breakfast but had plenty in the buffet trays.nThere's restaurants within walking distance and a mall just around the corner if you happen to need anything during your stay.nThe staff was very welcoming and accommodating. We will be staying here each time we come to visit family from now on.
Customer service was atrocious. Booking the room which was part of a wedding block was exceedingly difficult had to talk and stay on hold with 3 different people. When we checked in the price had gone up $50 and only after questioning it quite forcefully did they admit there had been a mistake. Overall, the front desk staff were very unhelpful . I had originally requested a roll a bed but then realized that I didn’t need it and cancelled it right away in person at the front desk. When checking out, I felt that there were going to be further errors on the invoice and sure enough, rather than taking away the charge for the roll a bed, they charged me twice for it. When I requested a refund I was told I had to talk to a manager several days hence. Unacceptable for what was the hotel’s error. Only after really insisting, did they offer a refund for the two roller beds and this was reluctant. Overall an unpleasant experience for an over priced hotel with mediocre rooms. Hopefully I won’t be back!
Extremely outdated rooms. Wallpaper peeling off. Broken glass all over our patio. Musty/moldy smell we could not get rid of. Dirty carpets. Location fine, in busy area. More of a motel then hotel. Extremely expensive for what you are getting we paid $750 for 2 nights. Would not recommend or return.
Decent place. Spent two nights here in April for the eclipse. The building is clearly older but certainly not run-down after some relatively recent remodeling. Good amenities. Good room. Unlikely I'll ever find myself in St Catharines again but if I do I'll probably be staying here.
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