Applewood Kia Surrey

Great Salesperson, Frustrating Vehicle, No Follow-Through from ManagementnnI want to start by thanking Nadine Ramos for her help during the purchase process — she was professional, responsive, and made the buying experience for our 2026 Kia EV9 Land AWD Plus Package a positive one. That part of the experience deserves recognition.nnUnfortunately, the vehicle itself has been a different story. At a retail price of roughly $80,000 for what's marketed as a premium electric SUV, I expected far better reliability. Over 8 months of ownership, we dealt with an ICCU Integrated Charging Control Unit failure affecting battery charging, suspension misalignment, persistent PDC sensor faults, premature and uneven tire wear, and water intrusion into the tail lights. For a flagship-priced EV, this has been a genuinely painful experience to swallow.nnWhen I tried to reach out to Kyle Clarke to discuss these issues and find a fair, reasonable resolution, he made himself completely and permanently unavailable. That lack of follow-through after the sale was disappointing and made a difficult situation worse.nnWhat I've taken away from this experience: the EV9 is a genuinely nice size, with strong cabin space and comfort, and I understand why it appeals to a lot of buyers. But between the depreciation and the sheer number of issues we've faced, we've made the decision to move our primary executive transportation to a higher-end electric SUV brand that we haven't had a single issue with. As a business owner running executive-level transportation, the EV9 simply couldn't deliver the consistency that role requires.nnThat said, I'll note that despite the wear and issues, the EV9 still has enough going for it that we're keeping it on as a backup unit in our fleet rather than getting rid of it entirely with huge depreciation.nnThanks again to Nadine for her part in this — I just wish the ownership experience and post-sale support matched the quality of the initial sale.

A big thank you, to Salesman Prab, Business Manager Zane, and the team at Applewood KIA for getting us into this beauty and having all the additions prepped and ready to go in a timely fashion.nI was able to speak to Prab, let him know what we were interested in, when we wanted to come by and when we got there he had the car we were interested in ready for viewing.nBetween him and Zane everything was straight forward. They presented us with options/additions we may be interested in standard stuff for new cars like warranties or coatings, but we never felt any pressure to accept.nThey answered all our questions, and have invited us to contact them with any questions that may come up with the vehicle, or to come buy in person and they would show us.nThank you for a super easy transaction, smiles all around, worth it to give these guys a chance to get you into a reliable KIA. Our other KIA is running strong after 13 years, so we're no stranger to the brand.

Recently purchased a 2020 Kia Sedona through Andrew, and the entire process was handled very quickly and efficiently.nnWe picked up the vehicle just two days after our initial discussion.nnAndrew was consistently responsive and clear. Communication was straightforward, timelines were met, and there was no ambiguity at any stage.nnMost importantly, the car runs great. The condition proved to be very clean with no issues after a thorough inspection by our team.nnAs a tour company, we regularly evaluate fleet options, and Applewood Kia will be one of our primary considerations for future SUV and van purchases.

I just purchased my first brand new vehicle, a 2026 Kia sportage LX and we brought it home in the same day!! How awesome is that?! Special mention to Jake Jang and Oden Yoon for the amazing experience that we had buying our vehicle. I’ve been to multiple dealerships and this is the only one and the only people, that really stayed true to their mission of giving a hassle free experience, no BS fees, haggle free, you pay what you see online, and you pay what you’ve discussed on the table, no pressure on purchasing the extra’s that some people don’t really need, Jake and Oden are trully, Product advisors not sales people. People you can trust! 5 stars doesn’t give justice to the service and experience that we got! Thanks again Jake and Oden!nnIf you guys want a the same car buying experience as I had contact them and you wont regret!

I had an excellent and truly remarkable experience with Megan Young in the Service Department at Kia Surrey. She was incredibly helpful, professional, and supportive throughout the entire process. Megan took the time to answer our questions, guide us every step of the way, and made what could have been a stressful experience much easier.nnHer dedication and genuine care for her customers really stood out. It’s clear that she goes above and beyond to help, and we truly couldn’t have gotten through this process without her support. Thank you, Kia Surrey, and a special thank you to Megan for your outstanding customer service.