Vivo for Healthier Generations - Country Hills Village

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About

More than just a rec centre, Vivo is your home for play and connection and Calgary's home for generation healthy research and innovation. #GenH

Story

Vivo is more than a recreation centre - we're a charity on a mission. Our 195,000 sq ft facility offers a fitness centre, pool complex, gymnasiums, climbing wall, ice rinks, public library, sports medicine clinic, and café, plus a wide variety of programs and services for all ages and abilities. We’re a community hub where individuals, families, volunteers, athletes, coaches, educators, business and community leaders can meet under one roof. Since 2004, we have welcomed more than 10 million visitors to swim, climb, dance, run, sweat, create, learn and grow into healthier, more active lifestyles. Our holistic approach to health and wellness enables us to build stronger communities in north central Calgary and across the city.

Address: 11950 Country Village Link NE, Calgary, AB T3K 6E3, Canada

Phone: (403) 532-1013

Website

ac.oviv@secivrestseug

State: Alberta

County: Division No. 6

City: Country Hills Village

Zip Code: T3K 6E3

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Reviews

If you're looking for a place to have fun with your family, this is the place to go. It has a pool with a shallow area for your little ones, and a deeper area for swimming. The library has a fairly good selection, and a nice, clean accessible washroom. We love hanging out on the Social Stair, which is kind of like giant stairs to climb and sit on. There's so much to discover here. I definitely recommend it.

Richard Smith Vivo Personal Trainer/Fitness Consultant:nI've had the opportunity to work with Richard for almost a year and a half.  My time spent with Richard has been life changing.  I haven't been this strong and fit since my teens.  I see consistent improvement in my stamina and strength.  He is always encouraging me to do just a little more than I think I can.  He has designed workouts for me that are challenging, engaging, and diverse.  He is incredibly knowledgeable about strength training, and conditioning as well.  He pays careful attention to me while weightlifting to ensure my technique and form are perfect, to avoid injuries.  I attribute my lack of injuries in this past year and a half to this.  He is very motivating and stresses the can-do attitude.  He discusses making improvements and goal-setting.  I look forward to coming to the gym for my workouts, both mentally and physically.  Richard, thank you for being patient, encouraging and inspiring.  I look forward to continuing to work with you and would highly recommend Richard to anyone looking to improve their fitness.nLogan Boomer Vivo Personal Trainer/Fitness Consultant:nI had the opportunity to work with Logan for 5 personal training sessions. He is very knowledgeable about weightlifting and conditioning. He customized my workouts for my age, gender, ability level and personal goals. Throughout the training I was impressed by his attentiveness, ensuring my form was perfect. This skill assisted to avoid injury, undue stress on joints, and optimized effectiveness. He is friendly, encouraging, and always motivated me to work my hardest. Additionally, he provided me with the detailed workouts in Google Doc format, including links to Youtube videos to remind me of the moves, which continues to assist me. He was on time to each session and spent the full hour with me. He was flexible when I needed to reschedule.  I hope to work with him again in the future. I would highly recommend him as a personal trainer to anyone of any level, age, gender, or background.

I switched to this gym earlier this year for access to the pool, even though it costs nearly double what I was paying at my previous gym. Today, I went for my usual swim and asked to use the fins, as I normally do. I was informed by the lifeguards that a new policy—starting today—restricts the use of fins to those in swim lessons, due to misuse by children. As a paying adult member who relies on this equipment, I found this decision unfair, especially since there were no children using the lane pool. Despite asking several times for an exception, I was repeatedly denied.nnI was then directed to speak with the Aquatics manager, Dominique, but was told she was in an online meeting with other managers. Nevertheless, I knocked on her office door, hoping for a brief conversation. Rather than taking a moment to speak with me, Dominique waved me away dismissively without so much as a word. What made this worse was seeing a lifeguard enter her office moments later, at which point Dominique had no issue stepping away from her computer to speak with them.nnAfter this disappointing encounter, I was later contacted by the guest services manager after I got home. He explained that the policy change is temporary because around half of the fins are supposedly missing, and they are working on a system to keep better track of the equipment. While I can understand their reasoning for this temporary fix, it still doesn’t change the fact that I was treated poorly and dismissed when trying to address my concerns.nnDuring the call, the guest services manager mentioned that Dominique “didn’t see” me outside her office or didn’t recognize who I was. I find this explanation absurd—I was standing directly outside the glass door in my Speedo, clearly not dressed in lifeguard attire. How could she not see or recognize that a paying customer was trying to speak with her? This attempt to excuse her behavior only makes me more disappointed in how the situation was handled.nnFor the price I’m paying, I expect better treatment, respect, and professionalism—none of which were shown by Dominique. If this is the kind of management this gym stands behind, then I am left with little choice but to reconsider my membership. There are plenty of other facilities that offer not only better value for money but also a higher standard of customer care. This experience has been deeply disappointing and has left me questioning whether my membership is worth it.nnI am absolutely appalled by the unprofessional conduct I experienced. To be dismissed and waved away by a manager—someone who should represent the gym’s values and respect for its members—was nothing short of insulting. I am disgusted that such behavior is tolerated from someone in a leadership role. It’s a disgrace that paying members are treated this way, and it reflects poorly on the facility as a whole.nnWhat’s truly sad about this entire experience is how the actions of specific managers like Dominique have tainted the reputation of this gym. The lack of professionalism, courtesy, and basic respect from someone in her position is simply unacceptable. It overshadows the hard work of the staff who might genuinely care about members. This gym has potential, but management needs to be much better if they want to maintain the trust and loyalty of their paying members. If improvements aren’t made, they will continue to lose clients like me, who deserve far better.

What a scam $75 new membership fee is. I was a member of Vivo and cancelled my membership in June. I went to get a family membership today and they want me to pay $75 again. Even though I had paid for it the first time.nnNo one notified me that the fee will be applied again. Otherwise I would put my membership on hold instead.nnVivo, there are better ways of making money. By providing great service and facility. Making people pay the $75 fee again and again is a total scam!nnGreat job losing $1500 of business over a scam $75 fee.

Great facility, drop in was $15. The equipment worked well for me, and I wish I could have pieces like that in my hometown gym.  Cleanliness is top notch, and single stall all gender washrooms and showers is a considerate touch.

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