Terrace Fitness & Racquet Club

I would have to agree with a previous review. I was a member at this club for the last 3-4 years and sad to see the service really go down hill. Inconsistency in members being charged for towels caused the towel service to be terminated. There was also talk about towels being taken away by members. An easy fix would be a sign in/sign out system. Also members that are over 30 years old with a job should not be charged at a student rate. I believe new management gave in to people asking for "deals" and that has caused a tremendous loss to well reputable and long standing club in the city. I am truly sad to be leaving in a month but hope that one day management will invest heavily in renovating and renewing the facilities and providing even better quality and service than before (including towel service)
7 years ago (20-04-2018)

I have been a member of the gym since the early 80s. The gym (Terrace Fitness and Racquet Club) is managed (or shall I say mis-managed) by the hotel. For decades the gym was run like a swiss watch. It had common rule one would find in any gym, it was cleaned to high standards and it valued its members. In the last few years common rules have gone out the window, as have basic maintenance and cleanliness. For example, soap dispensers are not re-filled in a timely manner, showers smell mildewy (and look it), sinks are not cleaned, inoperative equipment is not repaired in a timely manner. In the last year and a half the men's steam room has been inoperative more time than I can remember in any prior 10 year period. This gym has many long term members. Over the last few years, many members have complained directly to gym staff and hotel (mis) management to no avail. There is a complete lack of respect for existing members. The inconsistency in payment plans has meant that some member got towels for free and others paid approx $10.00 per month for the towel service. In any event, notices have now gone up stating that the towel service that has been provided since the late 70s will no longer be provided. The fact that this service has been provided for decades, along with the enforcement of common rules (e.g. no shaving in the steam room, showering before entering the pools, etc.,) proper maintenance, etc, illustrates just how severe the mismanagement of this gym really is. As a result, membership is less than half of what it was even 2 years ago. Bravo!!
7 years ago (10-04-2018)

Great place. Value for your money, the best in Edmonton. A true gem of a gym (terrible pun).
7 years ago (22-10-2017)

Great facility. Lots of parking. Convenient location close to the highway. Love that they have just about any kind of court. One of the squash courts is strange size though, looks to be oversized.
8 years ago (03-10-2016)

Great place to work out. One of Edmonton's oldest fitness centre with a great community.
9 years ago (13-11-2015)