System Fitness

I've been a member of System Fitness since it opened. In the last few years it was looking very tired and run down with old equipment and some trainers that couldn't care less about their clients. I'm quite pleased that the new owners have finally taken steps to improve the gym both aesthetically and with new equipment. It's also being kept much, much cleaner than previously. The new staff are friendly and professional. Ahmad in particular is a fantastic trainer who really goes the extra mile with his clients of which I am one. I would happily recommend this gym to anyone! Kudos to the new owners!
8 years ago (11-10-2017)

Been going to this gym since 2012 and still enjoy it. It is a little run down, but from what I've seen from the new owners, they are updating and renovating and IMPROVING the spaces. The other reviews here that are discrediting the new owners and whining about how some of the instructors have not been given contracts...get over it. I would think that new owners, with no previous relationships with a team that they just inherited, has the right to evaluate the staff and make changes they feel needed. It'll be interesting to see what will happen in the next year or so...but please, don't criticize the gym (a space that needed repairs since I started going) or its owners whose only been running the gym for only a couple months! Give them time to establish themselves as the owners!
8 years ago (07-09-2017)

Just cancelled my membership after I don't know, at least 4 years of membership. Never attended classes, hardly did cardio. Mostly free weight machine work outs. For quite some time the lack of machines, benches, racks, free weights has been bothersome but the price you pay for a low rate neighbourhood gym. Plates all over the place without order, weight dropping members who think it's ok to do their metro 2 inches from the mirror workouts over the barbell rack, rotate all over the place and expect you to be ok about pressuring you off a machine 'they're still using' even it's the only machine and they're not using it was tolerable when they didn't challenge you. Well today I got challenged twice and one of them was a PT and his acolyte got rude. Really guys? I want to get a work out from working out not protecting the machine I'm on. And I wasn't the only guy this entited 4 machine at time PT imposed on. See u guys. I'm off to find a place that respects the workout and offers machines, benches, racks, weights for all. Where 2inches from the mirror, tricep dips using 2 benches, dropping weights from chest height, stacking and racking plates where ever and any other ignorant workout behaviour is not only not ok but will end your membership.
8 years ago (11-11-2017)

I agree with the recent reviews written by members. Eric is a poor fit for this gym. He is indifferent and clueless to the needs of members. John the previous owner was excellent, always open for conversation - good or bad. The new male receptionist is also a poor fit for the job. He seems unhappy to be there; doesn't meet and greet as did former staff; always on his phone and generally unhelpful. Sadly, the new owners who seem to be very nice, are uncommunicative in their 'take over' approach and as such negative rumours abound.
8 years ago (07-09-2017)

Let me start of by saying I joined as a member before the doors opened. I never put my membership on hold, I referred dozens of members to this gym. I have spent 10K since November 2016 in PT sessions 3X a week. I come to the gym 6 days a week. I attend spinning classes, attend the numerous other classes, I do back to back classes in addition to training 3 days per week with a PT. The former owner -John was friendly, listened to members, knew members by name, reputable. John and the former managers-dozens would smile, walk around, LISTEN to what members liked, as its the members who keep the gym afloat knew members by name. One thing remains the same the members they are friendly its a very close knit community. We go to dinner together after classes, brunch, do charity walks & runs together as System Fitness members.19 of the members, 2 instructors, 1 PT are attending my destination wedding in 4 months this is how often I come and how close we are. The new GM-Eric is not friendly does not smile, does not welcome guests, he does not even speak to staff and barely knows any members by name. As manager he should have had meetings with staff introduced himself, did he do it -no as he lacks this skill. He does not walk around the floor, does not listen to members or instructors. As a new GM before you go around firing people and cancelling classes see and listen what is working and what is not working. There has been NO COMMUNICATION to members about the new owners, the new management, the cancelled classes, the let-go well liked staff and instructors. Dozens have written letters, called him explained why they are not happy and he does not care. Last night I walked in, asked where the spin sign up sheet was in front of Eric -the GM, signed in, several members behind me signed in after me, bought water. We walked up got our bikes ready and waited for Ava -one of the best experienced instructors. (As someone who has multiple sclerosis (MS) she is certified and experienced in working and instructing someone like me- while most are not) 6:50 p.m. no Ava so I walk down to find out where she is "she is no longer working-she resigned 2 weeks ago". First lie - as members had brunch with her after Sunday's class. Eric states Ava was the one who decided 2 weeks ago to cancel the dozen or so popular classes. 2nd lie -Ava was in Belgrade for a month and just got back to all these changes made without her knowledge. Let me remind you members are close knit. A good manager would have put signage up stating no spinning class tonight, a good manager would have come upstairs to advise the 8 people sitting on the bikes waiting for the class to start that there was no classes. A good manager would have apologized. Instead he waits for the instructor to show up for class and fires her on the spot 30 minutes before class and could care less about the paying members sitting on the bikes waiting the for class to start.. The good news the person waiting for class to start is a partner in a law firm specializing in employment law and a long term member- karma. He has since forwarded his info to the instructor fired- as again we are close knit. Collectively we are all now looking for a new gym if the current gym does not care about what we want as paying long-term members, think it ok to fire well liked staff for no reason, think if ok to cancel classes with no signage, think its okay to lock members out of the gym on the weekends and not open the doors at the scheduled time posted, think it ok to stop cleaning the gym you will lose members. After what transpired yesterday it was the last straw -many will be leaving and how it was communicated or lack thereof to PAYING members it unacceptable and poor customer service. They continue to tick of long serving members which will result now is a significant decline in membership -smart move. The owners better act fast as with all the changes Eric is making you won't be able to pay the rent with the drop in membership- very upsetting what is happening to by beloved gym.
8 years ago (12-07-2017)