St-Laurent Complex

Terrible customer service at front desk. They made an error with my refund and owed me money. They could not find the error than proceeded to intimidate and disrespectful behavior. Once I contacted management they wasted my time by explaining the refund error over 10 times to multiple staff members. They also had multiple people listening on the phone conversation without any consent or warning. Completely a disaster of management and staff members. They need more training on customer service and basic problem solving skills.

Amazing place for activities, friendly staff and of course the Library!nnHockey rink, gymnasium, pool and library, as well as a great outdoor playground as well as outdoor pool only open during the summer monthsnnLibraries are on of the best things we have come up with as humans, and this is one of my favorite places to visit!

Approachable, engaging Aquafit classes on Friday morning. Remember to reserve your spot. Focuses more on core muscles and posture while adopting a fun, user-friendly approach to fitness and listening to your body. Well done.

**Disappointing Experience at St. Laurent Complex pick-up Basketball**nnI cannot believe the city would endorse an environment that promotes hard fouls, injuries and selfishness in pick-up basketball. I traveled 30 minutes to the St. Laurent Complex, only to leave utterly disheartened.nnThe format is flawed: full court, 4 vs. 4, with 8-minute timed games among 5 teams. If you lose, you sit out for 24 to 30 minutes. This extended downtime is detrimental; staying cold for so long not only affects your performance but also increases the risk of injury when you finally re-enter the game.nnThe aggressive atmosphere created by this setup leads players to resort to hard fouls and playing alone. Everyone is desperate to avoid losing, and this desperation translates into reckless play. I played just one game after waiting for 30 minutes, and when I finally got in, I felt completely sidelined. The one time I did touch the ball, I was fouled so hard that my arm went numb.nnTo make matters worse, there's no officiating, which results in constant arguments among players. The staff member present seemed more interested in chatting than ensuring a fair game or addressing the chaos. It’s disheartening to see the city of Ottawa seemingly prioritize profits over the safety and enjoyment of its residents.nnThis is not basketball; it’s a recipe for injuries and frustration. I expected much more from a city-run facility.

Beautiful complex and pool. Super friendly. But it's warm , and misty the water in the pool is absolutely way too warm.nnPlease fix the showers so we can all have warm water. None of the stalls has warm warner including for handicap nnFix the broken curtains .nnPlease adjust .

Directions to St-Laurent Complex with public transportation

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