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Sheraton Montreal Airport Hotel

  1. Montreal
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Reviews, get directions and information for Sheraton Montreal Airport Hotel

Sheraton Montreal Airport Hotel

About

Enjoy travel-friendly convenience at our stylish location, less than 1 km from Montreal Pierre Elliott Trudeau International Airport (YUL), set on two beautifully landscaped acres with luxury services & amenities.

Story

Enjoy travel-friendly convenience at our stylish location, less than 1 km from Montreal Pierre Elliott Trudeau International Airport (YUL), set on two beautifully landscaped acres with luxury services & amenities.

Address: 555 Boulevard McMillan, Montreal, QC H9P 1B7, Canada
Phone: (514) 631-2411
moc.troprialaertnomnotarehs@ofni
State: Québec
County: Communauté-Urbaine-de-Montréal
City: Montreal
Zip Code: H9P 1B7


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Best hotel to stay in if you already landed in the AirPort. Best quality and diversity of people from every country. Profesionales and very kind with the clients. They have their own transport from the AirPort to the hotel. 100% recomended and 10/10 experience. Everything was clean and the bar full of people where you can feel together.
Awesome hotel! Extremely close to airport, so good for logistics… not amazing for jet blast.. otherwise the restaurant is amazing and the staff is very above par. The best of the best. ARMEN.. the supervisor handles his shift well, people management and customer engagement I have never seen this before. I could not ask for a better experience because of this man. I want to thank all the staff here for my extended stay, and anytime I need to stay overnight.. I will absolutely be staying at the Sheraton!
Absolutely Horrifying Experience - PLEASE AVOID AT ALL COST!nnOur stay at Sheraton Montreal Airport was one of the worst hotel experiences I have ever had, and what happened during our one-night stay was beyond unacceptable.nnFirst, when we checked into our room, the toilet was visibly dirty and unsanitary. I immediately called reception. A cleaner was sent up, but instead of apologizing or correcting the issue, she arrived visibly angry. She refused to clean the toilet, showed zero empathy, and instead took photos of it with her phone and walked away without resolving anything. When I went back out because her cleaning supplies were still in the hallway, she screamed at me, waved the photos in my face, muttered something angrily in French, shook her head, and implied she could not clean it. It was aggressive, rude, and completely unprofessional.nnBut the worst part of the night was what happened later.nnAround 11pm, my toddler daughter began choking violently in her sleep and started vomiting continuously. It was a terrifying emergency. I immediately called reception and began with the words, “There is an emergency, can someone please he—” before I could even finish saying “help,” the receptionist interrupted me angrily and said, “Oh we know you, it’s not your first time. I’m sorry mam, we can’t help. No room service is available.” I tried desperately to explain that my daughter was choking and that we needed emergency assistance, but he shouted back, “Sorry, we can’t. Call 911 yourself.”nnWhile trying to stabilize my choking child, I had to call 911 myself in a state of panic.nnWhen emergency responders arrived, things got even worse. The front desk staff told 911 that my room number did not exist. The responders had to call me directly to confirm the hotel and room details because they were told there was “no such room.” I stepped out into the corridor to go downstairs and met the emergency team on the way. The front desk staff and other hotel personnel were arguing with them, giving them a hard time, and delaying them from reaching our room. Instead of assisting during a medical emergency involving a child, they were obstructive and confrontational.nnMy daughter was eventually taken to the hospital on a stretcher while staff continued to behave aggressively toward the emergency responders.nnThe lack of cleanliness was bad enough. The lack of basic customer service was shocking. But the absolute meanness and hostility in an obvious emergency situation is something I will never forget. The staff were rude, untrained in basic customer care, and completely devoid of compassion. Even in a life-threatening situation involving a toddler, there was no humanity shown.nnI will never recommend this hotel to anyone. If you value safety, cleanliness, and basic decency, book elsewhere.
We stayed at the Sheraton Montreal Airport Hotel during a layover and had a comfortable overall experience. The room was a good size, and although there were a few signs of aging, it was generally pleasant.nnWe had a distant view of the airport and runways — not right up close, but still nice to see planes taking off and landing. The in-room Nespresso machine was a welcome touch, especially as someone who enjoys the brand. The bed was comfortable, and we had a restful night’s sleep.nnOne concern was a large smudge on the window, which made the room feel less clean than expected. We noticed it only after settling in, so we didn’t request a room change, but it did leave us feeling a bit uncomfortable. Aside from that, the rest of the room looked clean and tidy.nnThe airport shuttle ran on time every 30 minutes, which was convenient and reliable. Front desk staff were friendly, efficient, and both check-in and check-out were very quick.nnOverall, the Sheraton Montreal Airport is a solid and convenient option for a layover — comfortable beds, helpful staff, and easy access to the airport — with just a few areas that could be improved.
It's an okay airport hotel. The hotel as a whole and the rooms are clearly very outdated - nothing modern here. They would definitely benefit from a massive upgrade. Also, the AC/heating vent is EXTREMELY loud. Toilet barely has any pressure. Restaurant is fine - a bit pricey for that it is. Staff is nice, friendly and helpful. Airport shuttle is convenient. A bit disappointed for a 4-star hotel, but an okay stay overall.
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