Scotiabank

Over the past 10 months of being an account holder with this bank, I've consistently experienced excellent service. The customer support team has been consistently responsive, and the staff has proven to be not only friendly but also exceptionally helpful. One of the standout features for me has been the efficiency in service – I rarely find myself waiting in long queues, and transactions are handled quickly and with a smile. Kudos to the entire team for providing such a positive banking experience!

One of the worst customer service for any scotia branch. We had appointment for today and the stupid receptionist was talking to their personal client who had no appointment and wasted our half an hour. Advisor refused to see is saying we were late. I highly suggest that you go to different branch. Completely stupid service. I don’t want to put the name on review but this was extremely unacceptable.

I would like to express my sincere appreciation for the excellent banking service you have provided.nEspecially thank you Ms Veviyan for your professionalism, efficiency, and dedication in handling my financial needs. Her assistance has made banking a seamless and pleasant experience for me. I am grateful for her commitment to ensuring customer satisfaction. Thank you once again for your outstanding service.

I had recently made the switch to Scotiabank and have to commend the hardwork and hospitality of this branch.nIn particular, Diana, Vivian and Manay have exemplified the important role of both professional and personable service that assured me I had made the right choice!nMy experience with banking has never been this comfortable and I cannot reccommend them enough.nWell done.Thank you!!

I had to close my old debit account due to fraudulent activity and open a new one to make my mortgage payments. The financial officer was 15 minutes late for the meeting, during those 15 minutes he was talking to a woman with nametag who went behind the clerk counter afterwards. He also took a personal call 5 minutes into our meeting. He also did not help get me set up on the mobile app, which I needed an employee to assist with because my account was flagged for fraud as discussed above. So, I had to call into the call centre and wait on hold. This was a disrespectful waste of time for me. It should not take an hour to set up a new account, plus the time it took to go to this branch that didn't fully process my request. The financial officer I was given refused to send the form off to change what account my mortgage comes out of. Instead, he insisted I go to another city to do it at my home branch.