Sanctuary Paint & Decor

I am a new home owner and didn't have much experience when it came to anything paint related apart from colors I liked. Upon arriving I was greeted right away, and I was given great advice and information on how Benjamin moore paint works and what would be the best fit for my homes. Also I was given great advice as to what colors were the best options and where, and why. I would recommend anyone and everyone, regardless of their knowledge or lack there of, because the customer service was so great and helpful.
7 years ago (27-01-2018)

The review relates to the customer service and not products they sell. I was in to drop off a UPS package today, since this location is an authorized shipping center for them. I asked the person at the counter if I could borrow a bit of tape to tape the package - I didn’t require more than two small pieces of tape. They told me that I can purchase it for $5/roll. I explained that I only needed a very small amount and I would absolutely remember to bring some tape the next time I come in. He started explaining how the tape costs them and they are only paid $0.50 for each package and that he can’t afford to waste his tape on customers. Again, I was asking for maybe $.05 worth of tape and he wouldn’t help me. I went next door to the Jiffy Photo location (a Purolator shipping center) and explained my situation. They were happy to not only let me borrow the tape, but also offered to remove old labels from the package and use their marker etc. I was very disappointed to see the lack of interest in providing customer service. I realize the person at the counter didn’t have to help me with this and yes there is a cost associated with a bit of tape, but a little bit of kindness goes a long way. I will not ship anything through this location nor will I return for paint or supplies that they carry.
7 years ago (15-12-2017)

We went in to look at paint samples and get some help picking colours. No one greeted us or offered to help with paint chips. We may as well have went to a big box store. There was only one other customer in the store and it was not busy.
7 years ago (21-01-2018)

We had an excellent experience at this location. The staff were friendly and helpful, and they knew their products. Pam, approached myself and my husband and asked if we needed any assistance. She was extremely friendly and more than willing to help and give advice. She knew her stock and was obviously very experienced giving suggestions on colour combinations. We went in just to look, and walked out with our new colour scheme!
8 years ago (17-03-2017)

Excellent and friendly service. These professionals are great at suggesting paint and wallpaper. Highly Recommend this place!
7 years ago (11-07-2017)