Royal City Fine Cars

We bought a SUV from this dealership and had nothing but issues with it. From transmission issues that cost over 3000 to fix to broken sensors to ball joints to the air conditioner compressor.We spent a lot of the warranty time driving it back to them with the next issue. But the icing on the cake for this company was when we had had the car for 3 weeks and the ownership I had promised was in the mail never showed. When I went to service Ontario to acquire one myself the car was not even registered in my name. It had our plates on it. But the car itself was still registered to royal city.. I called the shop to ask what was going on and the worst person to work in customer service Dimitri told me So What? If you got a fine we pay it. I was in complete disbelief he had forgotten to register the car to me for almost 3 weeks. I was driving in that car with my family for 3 weeks with plates that didn't match the car. He was unapologetic and rude to say the least. I would never buy a car from this dealer ever again and would steer others away as well.
7 years ago (28-03-2018)

Bought an Audi at this location. On the way home from picking it up, the low oil level light came on. Just so happens the car had a extreme oil burn issue. They would not give me a refund, constantly gave me the run around and never did take responsibility. Wasted my time and my money. Engine ended up getting a rebuild for 10k. Dirty business. Stay away.
7 years ago (11-02-2018)

The only place I go for tires. Hugh offers excellent service and great prices
7 years ago (29-03-2018)

Worst dealership in Guelph. These guys are complete scammers.. I went to royal city fine cars to purchase a vehicle. When I went in I told them what my situation was and we agreed on a price. I sold my old vehicle and came back 1 week later to purchase the new vehicle. When I came in, I noticed the vehicle was raised up $2000 more then what we agreeded too. I asked why, and he said that’s how business works, and that I can’t get the original deal. They left me without a car for a weeks, and wouldn’t budge on the price. I will never be going here again! 👎
8 years ago (25-11-2017)

If I could give zero stars I would. Bought my SUV Aug 25, 2017. First day off the lot not even in my possession an hour and I had to return it for a hole in the outside wall drivers side wheel and a proper seal for the gas tank. One week later, ALTINATOR. One week after the Altinator, the TRANSFER CASE. One week after the transfer case, wires in my SHIFTER were loose. One week after that my engine light came on, it was deemed ok to continue driving until my appointment...twice my SUV lost complete power while in the center Lane of the 401. When I phoned in a panic and said "this much wrong with the vehicle in under 2 months is not fu@#ing right!" Sharma responded with "what did you fu@#ing expect, you bought a used vehicle." Turned out it was a CRACKED HOSE and a PIPE for the TURBO. I have since filed a complaint with the BBB. This dealership responded with a big LOL (how professional). Lied and said they keep fixing even though my warranty is up...90days from Aug 25, 2017 is Nov 23, 2017. Even basic math skills are lacking. Complete disregard for the customer. Today is Nov 10, 2017. I still have 13 days remaining on my 90 day warranty. My SUV is in a shop for BREAKS! Also, the TURBO, the pipe that was installed is now loose (it's been one week since Royal City returned my "fixed" SUV). I have not even owned the vehicle for 90 days; out of that 90 days, it's been in Royal City's possession for just over 4 weeks. Granted I have not had to pay for the issues which is over $1,400 and yes I received a vehicle in return while my vehicle was being "fixed." Regardless, I have not even had the car at that point for 2 months and all this work, stress, and time. I suggest another dealership. Your just $$$ to them, not a human. There's way more to this; saved texts, online encounters where I'm questioned as to why I would buy this vehicle (by the guy who sold it to me, Dmitri) ha! The same guy who calls potential customers online stupid. Some real lying winners at this dealership 👍 UPDATE!!! After picking my car up from another dealership today after getting my breaks done, (who cleaned up Royal City's mess) the hissing noise turns out to be a broken air intake with missing and broken bolts. Looks to be upon installation of the turbo pipe, etc that this air intake was broke. They just left it! I now fear reprecussions for speaking out on the treatment and "professionalism" of this company that I now will NEVER return to finish out my warranty. Honestly, I'd rather deal with honest people and pay a decent company than have to worry about the next thing breaking from taking it to get "fixed." Clearly this company takes advantage of others.
8 years ago (11-11-2017)