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Reviews, get directions and information for Rotel

Rotel

About

ROTEL is a 51-room, non-profit motel serving patients & families using all Ottawa area hospitals & medical offices. It is conveniently located on Smyth Rd

Story

ROTEL was a project of the South Ottawa Rotary Club.
The most important project by the club was and is ROTEL. The project was launched in 1983 by the South Ottawa Rotary Club who recognized that with the development of the Ottawa Hospital complex, patients who ended up in the hospitals there could well feel isolated. There was nowhere close by where their relatives and friends could stay if they wanted to visit them. Essentially these patients would feel isolated, therefore, the South Ottawa rotary Club decided to build a low cost motel to solve this problem. When completed the cost was approximately $2,000,000, raised by Rotary Clubs in Ontario, Quebec & norther New York with supplementary funding from groups like the Rotary Canadian Legion and Canada's Armed Forces. The name is from Rotary & Motel and "ROTEL" was opened in July of 1986. It is to be noted that the mortgage that had been in place was completed in 1993 thanks to all those groups who assisted the club & also, that South Ottawa Rotary Club paid all expenses that occurred during the fund raising, thus allowing all donations received to go directly to the project.
People who may stay at ROTEL are those who are receiving treatment or assessment on an outpatient basis or are family members of someone being treated at one of the Ottawa hospitals & those hospitals cover a wide range of health care institutions in the national capital region.
Improvements are being made to the premises on a regular basis.
ROTEL is strictly non-profit. The Board of Directors consists entirely of volunteers. The nightly rate is applied to staffing, ongoing operating costs, repairs & some to a capital fund to cover the eventuality of major repairs or additions. The Board's policy has been to keep rates down so that there is as little financial burden as possible on those people who must stay for several nights.
ROTEL is a project that all Rotarians can be proud of, and it is also a community venture that meets the Rotary motto - "Service Above Self"

Address: 411 Smyth Rd, Ottawa, ON K1H 8M8, Canada
Phone: (613) 733-1412
ac.letor@snoitavreser
State: Ontario
County: Ottawa Division
City: Ottawa
Zip Code: K1H 8M8



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Reviews
Very fortunate to have this available for close access to the hospital. Inexpensive, clean and very helpful staff. A five minute drive off peak hours to grocery store and fast food places.Rooms: 5/5
The hotel was clean and quiet. Rooms were OK for the price. Staff were incredibly nice and made our stay pleasant. We were down for surgery at CHEO and being located right next door was very convenient for us to switch parents at their bedside.Rooms: 3/5
good rooms good staff. room price have doubled since my last stay 10 months ago. but still cheaper than other motels.
We booked this place only in order to be close to the hospital for a specific reason. The rooms were really dirty, there were spider webs everywhere, and I have seen other insects as well. Considering their price, I don't expect luxury but at least they can clean the rooms which should be the basic minimum at any place.Rooms: 2/5
One of most NEGATIVE & IGNORANCE experiences i had it recently in this place . sent to manager two complaints but received no answer , seems simply they don't care. Last time i checked in went to room arround 11 pm after long working day , i went toilet to be surprised they forgot to put SOAP, I called the front desk asking for soap to be surprised by her reply : i don't know , it's NOT OUR RESPONSIBILITY TO GO WALMART TO BUY YOU SOAP . can you imagine this the reply from a person who supposed representing the place with customers . After i expressed i need it urgently as i'm stucked in toilet . She told my i can give you one soap - although usually there's 2 soaps in the room - but you have to come to front disk to take it . I expressed that i'm stucked in room & need some one to bring it . To be surprised again from her replying : I'M NOT GOING TO LEAVE MY PLACE TO BRING YOU SOAP IF YOU WANT IT COME TO PICK IT UP . At the end i couldn't go to her & felt really extreme APATHY & IGNORANCE toward clients . tried to call & email manager several times but seems they don't care Reply update : as per manager reply i met her in office & she explained " staff felt uncomfortable & unsafe " which this ASSUMED MEETING in office NEVER HAPPENED same as the story for staff felt uncomfortable. ALL AS REPLY TO JUSTIFY negative attitude towards clients Reply update 2 : the manager reply was deleted after i Confirmed this ASSUMED MEETING never happened in her office Reply update 3 : manager reposted A reply now to Give the impression my review about " informed several times Not welcomed any more in their place " to COVER the main concern of NEGATIVE BEHAVIOR towards customers & ASSUMED MEETING i had with her . Halirious
This hotel is a blessing to those needing a reasonably priced place to stay when bringing someone to CHEO. The room was spotless and the beds comfy. I came with a friend bringing her child to CHEO and there was lots of room for his wheelchair to get around. Well done!
People are wonderful, very clean and comfortable! They could use some donations to help with some much updating needed, here & there, age and wear & tare are showing up in each room I'm in My 3rd room, each one in need of some constructive repairs, nothing that made our stay uncomfortable or in danger, but noticed Otherwise, I, We were very happy & comfortable with Our Month-long stay with the ROTEL FAMILY, Thanks for Everything
Stayed at this Hotel when my husband was across being operated. Very convenient as this is very close to the hospital. The rooms are clean the staff is very helpful and nice. These rooms are basic but convenient for a stay while you have loved ones across the street. I recommend this Hotel. The manager Suzanne is very nice and very helpful.
We have been going to the Rotel for years. So close to CHEO for my daughter's appointments. Parking is cheaper. Plus they have done some amazing upgrades to the rooms. Also have a room with vending machines, small yard for small kids to play.Rooms: 5/5
Been coming here for a while My daughter is back and forth to cheo we love being able to stay close and the customer service here is unlike any other place we have been to. So friendly very helpful wirh stuff like finding restaurants and very clean
Comment on this business

Directions to Rotel with public transportation


Ring Road / Ronald McDonald House 120 meters
45
Ring Road / Childrens Hospital 160 meters
45
55
Ring Road / Cheo Hospital 160 meters
55
Smyth / Southhaven 270 meters
609
Smyth / Barnhart 270 meters
55
609
645

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