RBC Royal Bank

Directly across from Carnegie Center and a hub for criminal activity of all variations
7 years ago (05-08-2017)

I left this branch today very upset... I would have given 0 stars if I could. I went in this afternoon to certify a cheque that a client gave me for doing honest contracting work and I was turned away because they said the signature wasn't an exact match to what they had on the screen. The cheque I brought in was the last of three cheques this particular client gave me in the last week, and I went to the same brach the last two times and had to argue something different each time. It's so frustrating working my fingers to the bone for an honest days pay and I can't even cash it in because of the oppressive banking system feels the need to stick it's smug little nose in everyone's business. While I was there I gave them all the info of the owners, the business they own and how to reach any of them to endorse the cheque. The branch manager said "I'm not going to call them because I will just give them a generic answer as to why I can't release the funds". As I left I was thinking, as a manager, wouldn't you want to call the owners to see if there's any suspicious activity going on and ask how or why this guy has all of your information? Instead of wasting everyone's time pretending like you care? Oh, they also charge $40 to certify a cheque, and they only take cash.... I'm not sure where the $40 is going but it's definitely not going to customer service. 0/5 don't bank with RBC.
8 years ago (16-09-2016)

I wouldn't go there in the middle of the night.
12 years ago (29-04-2013)

Fantastic branch,
9 years ago (12-08-2016)