RBC Royal Bank - East Side

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Address: 1798 Ontario St, Vancouver, BC V5Y 3T8, Canada

Phone: (604) 709-0136

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State: British Columbia

County: Greater Vancouver

City: East Side

Zip Code: V5Y 3T8

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Reviews

Very bad branch setup, obviously the setup is not working. Can't easily identify staff member, service is always slow, temperature in the place is always either too hot or too cold.

 8 years ago (01-11-2017)

This branch is short staff resulting long waits.  in numerous occasions i find the employees are not knowledgeable resulting slow and poor service.  When they are unable to satisfy the transaction, rather than making attempts to solve my request , they can only keep saying sorry.    In future if  I have complex transactions I will choose another RBC in order to avoid any further frustrations dealing with this branch.

 8 years ago (24-09-2017)

Really terrible setup. Always understaffed, customers don't know where to lineup so everyone stands around awkwardly and then you interact with the teller with everyone standing around you with zero privacy.

No idea what RBC was thinking with this experience.

 8 years ago (30-09-2017)

The absolute worst branch.  Horrible attitude from one of the tellers as well as the branch manager.

 8 years ago (12-10-2017)

Worse branch ever.  The assistant manager Hugo is completely oblivious of what customer service means.  Stay away from this location.

 8 years ago (03-05-2017)

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