BMO Bank of Montreal

Staff have always been friendly and helpful. Once I forgot my wallet and had no ID or debit card, but since they recognized me, they let me withdraw a few $$ for lunch. Another time I had a cheque with a hold on it. The girl checked if they could get an 'image' of the cheque to verify it. That was done in 2 min, and the 5 day hold was removed on the spot! Nice work! Thanks!
11 years ago (17-07-2014)

Poor Customer Services and Incompetent staff._____ Here is the story: I had someone steal my debit card info online so I went into the bank and asked them to cancel my card and reorder another one. I was told all was fine and not to worry anymore. 3 days later I get another unauthorized transaction on my account and another one 5 days later, then I was told the teller hadn't shut my card down all the way and that’s why the scam people were able to use it again. Not only that she debited my checking and savings for my paycheck when she was only suppose to cash it over the counter and now I'm stuck paying overdrafts fees and debits that shouldn't have been on there. The girl needs to be fired or trained really well again because she just cost me a lot of money. . I don't know what kind of business they're running here, but they have lost me as a customer. I am taking my business elsewhere.
13 years ago (05-09-2012)

The new ATMs are nice and auto scan your deposits. The staff are helpful, even helped me resolve an issue with balance protection, refunding me a fee my landlord charged me due to them causing my cheque to bounce erroneously.
9 years ago (11-04-2016)

They are not returning phone calls. I left two voice messages asking them to call me back. Guess what? They don't care!
10 years ago (07-01-2016)

I suggest asking someone else to help you, if you get the East Indian chick with lots of fuzzy hair. Because I went there and tried to get a debit card, saying my wallet was taken. She said I needed ID, or it would be a limited card. So I went to a new bank, and they did it... without ID. And I went back there, having my new card... another day. Asked to cash my check, and she said I needed ID. She was also really confusing about trying to explain everything.
13 years ago (10-01-2013)