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PetSmart

  1. North Vancouver
  2. North Vancouver Store

Reviews, get directions and information for PetSmart

PetSmart

Story

PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your North Vancouver PetSmart today!

Address: 1325 Main St, North Vancouver, BC V7J 3J7, Canada
Phone: (604) 924-9889
State: British Columbia
County: Greater Vancouver
City: North Vancouver
Zip Code: V7J 3J7


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews
If i could give no starts i would... I recently shopped online for my pet food needs and get them to deliver at a cost but I figured I would go instead being in the North Vancouver area. I came last week to pick up the dog food I had ordered and the woman there had absolutely no customer service skills. No smile, no hello.. just barked the orders that she needed to see my ID to pick it up. I work in customer service so I was taken aback..nThen today, I ordered cat food, which I picked up on my lunch hour.. There was a line up of 6 people at the till and one teller. I searched for someone else as i had already paid for my purchase and after finding someone, he told me he couldn't help me and i had to wait in line?? And was rude about it.. Why?.. I already paid.. How hard is it for him to grab the bag and hand it to me?nnEach time, I spent over $100 at this location and I find it appalling that there is no level of customer service. I think I will be shopping elsewhere.nnI hope the staff take some courses.. It might help the level of customer retention.
Terrible Service and Rude StaffnnI had a very bad experience at Grooming Salon PetSmartntoday. When I arrived for my puppy's grooming appointment, they refused to take him, saying his rabies vaccine was expired. My puppy is only one and a half years old, and he just got his vaccine! They told me I would need to wait another year to get the three-year vaccine, which doesn’t make sense for his age.nnWhat made it worse was how the staff handled it. The manager admitted they were just tired and used this as an excuse not to groom my puppy. They were rude, unhelpful, and their communication was poor. I won’t be coming back, and I don’t recommend this place to anyone looking for reliable or professional service.
It says no appointment needed, when we came in we waited for 10 mins and rang the service bell a few times while my anxious dog started to panic because she knew where she was and dislikes nail trims. Had to walk up to the front counter to be escorted to the back again where I was told they were unable to take walk ins. When I tried to book a nail trim they refused to because I didn't have my dogs rabies passport on my person, even though we already have an account profile with Petsmart.nnI feel like if you are going to advertise that something is available that should be true before people count on that and drive a distance to get to you.
We had an appointment this morning, I thought it was for 10:15 it was for 10:30. So we were asked to leave and come back. Staff were very unfriendly and unwelcoming. When we came back at 10:30 the groomer that was booking us in was more concerned with checking her hair and make up in the mirror. Finally booked in we leave then 10 minutes later after driving home I had missed 2 calls from staff stating they could not get my dog into the salon and his appointment was cancelled. I picked him up right away 10 mins and he was in the salon lying down, waging his tail??? Don't waste your time with this salon. Staff need to be trained with customer service and grooming skills. I will not bring my dog back here again. I should have known not to come back after poor training classes with PetSmart.
Absolutely unacceptable, inhumane, and abusive treatment of their animals for sale.nnAbsolutely heartbreaking to see animals that were barely moving, many of which appeared very sick.nnI hope they take appropriate steps to educate their staff how to properly house and maintain the animals they sell.nnNot to mention that they have a very low quality selection of pet items in general, with extremely high prices. I was in a pinch to buy some items for my pet, but could not bring myself to spend a dime here in good conscience.
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