Long & McQuade Musical Instruments

Good experience here, friendly and helpful folks without that pushy feel. nnNot a musician myself, I’ve come here for my kids interest in school band. We’ve done both rental and most recently purchase and happy with both experiences.nnStore was much larger than expected, lots of selection and what’s not in stock is easily ordered and notified upon arrival.

I recently came to this L&M to pick up a midi-keyboard controller. I had confirmed that they had the one I wanted in stock. I entered the store and four employees were huddled around a phone watching something and having a conversation, but none of them acknowledged me at all. I went and looked around to see if I could find the keyboard and couldn’t, so reluctantly I went back to the front counter to just ask someone to get me one, assuming the keyboards must be boxed in the warehouse. I gave the employee who looked visibly annoyed to be asked the SKU# for the product off the LM website so that he could find what I wanted and requested the black model. A while later he came back and I asked if it was the black model and he said it was again, looking like I was completely ruining his day. I paid and brought it home, opened it up, white model. At this point I can’t be bothered to bring it back, but it was a terrible customer experience and in line with most of my experiences at that L&M. Poor customer acknowledgement, no desire to actually try to sell anything, more interested in chatting amongst themselves than working.

I can say with confidence that Long & McQuade is simply the best place for purchasing instruments and audio gear. The staff are super friendly, knowledgeable, and always willing to lend a hand. Long & McQuade offer decent financing payment plans and have great sales quite frequently. Next month June 2024, they will be having an event, during which they will be offering 0% interest financing. Events like this happen quite often. They also offer great performance warranties. Long & McQuade is always the first place I consider when buying audio gear, and I've never had any problems during or after the purchasing process. I don't mean to sound corny, but Long & McQuade has quite literally helped me kick start my professional career in the audio industry. Thanks to them and their expert advice, I was able to build my first home studio and start getting off the ground. Thank you Long & McQuade North Vancouver!

I can't believe this is the same chain as the other L&M locations. Do the staff get the same training? I've been a Long and McQuade customer for over a decade. I've been here 5 times since moving, and I always regret going in. Now I drive the extra distance to go to the Terminal location.nnThe dudes at the front there are usually 2-3 here in the NV location are cold, literally never said hi or acknowledged my existence, even when I was the only customer in the store. If I HAVE to buy books in a time crunch, I'll force myself to pop by. One time I bought $400+ worth of books here and I left feeling like I was almost.. in their space and not welcome. Have gotten dirty looks several times by one of the guys there. The first time I visited this location, that same guy rang up my items without saying a single word. Maybe he was grumpy, but it seems to be a frequent problem. Everytime I go in, I feel like I'm intruding their white bro hangout space. Ugh. I see quite a few reviews mentioning similar experiences; can someone take action on this? I hope our feedback actually does something.nnI'll steer clear of this one until something changes, and will keep supporting the other L&M locations Vancouver, Surrey, Richmond and Poco all which have been lovely!

Horrible service here. I have been a customer at Long and McQuade for more than 10 years but had an awful experience today.nI called twice to ask for book stock and both times I was hung up on without any explanation. This lack of professionalism is unacceptable and frustrating. I expect better customer service from a business, especially when seeking help. Very disappointed.