MEC North Vancouver

Good stuff but awful customer service. I picked two items, one padded bicycle short and one bike bell. Both wrong tagging!!!! Had to go back to the shelf with the cashier but she just said sorry and returned the bell. Matched the short price though as tag was attached.

Good store for buying outdoor gear. The store has clothing, bikes, camping supplies, protein snacks, rock climbing gear, canoes, and etc. It’s a one stop shop if you’re very into outdoor adventures. The interior is spacious with lots of room to move around and check out their products. Price is a bit high but quality is good for the products. Ample parking spaces available.

Day one of camping on our 3+ month overseas trip and my relatively new MEC camping pillow suddenly no longer holds air:nnDay two and my camp mat blew…. something on the inside. So I have a giant bump where I don’t prefer a built-in pillow lol. Not impressed with the manufacturing quality of my recent “upgrade” purchases.

I recently visited the MEC store in North Vancouver and had an exceptional experience thanks to Torres, a representative who truly went above and beyond. Initially, I wasn't planning to buy a backpack that day, but Torres' attentiveness and expertise were so impressive that I'm now seriously considering getting one based on her advice. She provided a comprehensive guide on selecting the best backpack, simulating the weight and adjustments, and sharing best practices, which I love it!nnThough I originally went in to buy a sleeping bag, Torres was phenomenal in helping me decide on the perfect one. Despite the store being understaffed a common issue I've noticed at MEC no having many people to help[ customers, Torres made all the difference during this visit. Her support and assistance from start to finish were outstanding.nnTorres' dedication and helpfulness really stood out and made my shopping experience incredibly pleasant. MEC needs more employees like her, as it truly enhances the customer experience. Thank you, Torres :

The store still has good products but the staff/employees aren't trained and if you have any questions you are on your own. I feel since ownership has changed they don't value customer service.