Orleans Family Health Clinic

After many years of dealing with ulcerative colitis and being thrown around the medical system for so long, this clinic really restored my faith in medical care.nnAlmost every doctor I have ever seen for my UC has brushed me off or made me feel like my pain and my symptoms are all in my head. After having one of the worst flare ups of my life I was advised by my family doctor to book and appointment with Dr Aranguiz.nnDr Aranguiz is the first doctor to ever make me feel so understood and seen. She validated all of my pains and concerns without ever making me feel like they where not important. She was so kind and even took the time to check all of my joints that had been in so much pain. She did not just randomly give me meds, she made me get more blood work to really make sure that we dint miss anything. After so many years of feeling like a number in this system, Dr Aranguiz made me feel like a human again.nnYes sometimes it can be hard to call and sometimes things are very full. But when you have been chronically ill and you understand the state of are health care system... you acknowledge that this clinic is really great.

The receptionist at the front desk was very professional. Doctor Patricia was very helpful. We came in for my mother's concerns as a walk-in patient. We got all our questions answered and problems resolved. Plenty of parking as we came after 7pm. Thank you.

I have been with the clinic for over 10 years and have had four different physicians. Dr. Bennani is my current family doctor, and he has been empathetic, knowledgeable, and personable. I would highly recommend him to any patient — he has consistently shown compassion and attentiveness.nnAlthough I’ve had four different doctors at the clinic previous ones moved provinces, each has been excellent and I would recommend them as well.nnFor many years, the receptionists were the clinic’s biggest drawback. However, I’ve noticed significant improvement in the past year. I’ve had many positive interactions, and the overall customer service has greatly improved.nnBooking online is a breeze and eliminates long phone wait times. The only inconvenience I’ve experienced is the difficulty booking same-week appointments with my physician. That said, emergency appointments are available — just not necessarily with your own doctor.nnThis is my personal experience and may differ for others, but overall, I would absolutely recommend the clinic and Dr. Bennani. Keep up the great work!

Brutal experience with this clinic. I've been trying to book a follow up appointment with the allergist and I haven't been able to get through. Left 4 voicemails and talked to the receptionist twice over the course of 2 months. Left my phone number both times with the receptionist and was assured I would be called back. Half the time you call you're unable to actually reach anyone.nnThe allergist was very nice and helpful but it's impossible to actually get to see her. Don't recommend this place at all.

Dr Aruingez should be losing her license! She sees you for 10 minutes doesn’t do any assessments and only suggest bloodwork. Told me I didn’t have fibromyalgia, but then when she couldn’t find anything, she labelled it as minor fibromyalgia, even though I could barely walk.nnShe put me on gabapentin that has made me extremely sick, physically emotionally and mentally.nnThe idiots at the front Never ever answer the phone or Acknowledge texts that they tell you have to send to get a call back for weeks until you get mad over them. At this point, I don’t even pick up their calls because it’s absolutely pointless Since it’s been a month.nnI’m also seeing their responses to other people who have complained about the lack of care And blaming the patients for leaving reviews. I have spoken to them a few times about not having Anyone respond And had addressed my concerns in a respectful manner up until now. Do not let this clinic gaslight You into thinking you’re the problemnnIf you want your health to be completely ignored, And potentially have serious consequences Then go here. If you value your well-being I want to be taken seriously go anywhere else.nnAbsolutely disgusting clinic

Directions to Orleans Family Health Clinic with public transportation

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