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McDonald's

  1. Ottawa
  2. Ottawa Fast Food Restaurant

Reviews, get directions and information for McDonald's

McDonald's
Classic, long-running fast-food chain known for its burgers & fries.
Address: 77 Bank St, Ottawa, ON K1P 5N2, Canada
Phone: (613) 237-5854
State: Ontario
County: Ottawa
City: Ottawa
Zip Code: K1P 5N2


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
Poutine was awesome! However, the dinning room closes at 10:00pm NOT 24 hours. additionally we were there at 9:26 pm and they were locking up the gate to the dinning area. Very disappointed as when we ordered the dinning area was open so by the time we got our food which was a long wait we had no where to sit and so had to find a place to sit on Sparks St. Maybe they should update their signs!
My daughter and I frequent this location over the years we have seen the quality and customer service decline rapidly. Everytime we visit we are left angered and confused. To start mangers do not know how to greet customers slamming orders rolling eyes scoffing ect ect, employees not having a basic reading and comprehension of English makes our experience much more frustrating. Now I understand with the influx of foreign workers this issues is unavoidable but it makes a very difficult to order there. Often times not understanding what we are saying and putting the wrong item on the order and then when we tried to correct the issue made they don’t understand and refuse to fix it. For instance McMuffins are my favourite often my daughter gets it without egg the very common sausage McMuffin the employees Everytime time serve with egg and or burn the muffins or don’t toast them at all I’m assuming poor training is the reason behind it. That brings us to today my daughter and I wanted to 6 nuggets and large fry my daughter order at 4:07 and receive the order at 4:25pm now I understand long wait times when it’s busy but this store is mismanaged having employees cleaning when the screen is full of orders or having no sense of assembly to get orders out quickly and efficiently. My daughter watched the nuggets sit under the heat lamp for over 20 mins finally getting the order she asked for fresh ones and the nuggets were not fresh infact I would guess left in the heating cabinet for over an hour I worked in the services industry in no way is this acceptable for any restaurant the nuggets were dry cold and hard as rocks I’m really disappointed by this location and even more sad this is a representation of Canadian McDonalds with it being so close to the capital. I really hope change is made.
Why is the upstairs is NEVER open in this restaurant? It looks like it is reserved for employees to hang out, while customers are required to eat and drink in a windowless dark place downstairs. Do better.
This McDonald's is on the average side and tends to be busy, especially in the morning. It needs to improve its service and cleanliness. I usually visit for breakfast, as the coffee is generally good, and the breakfast offers fair quality, quantity, and price. However, the quality and quantity of lunch and dinner have declined over the past few years, while prices have increased a lot.
It took an eternity to have our command. What's more, there was a mistake with a vrap. It was spicy, whereas it clearly not supposed to be. Finally, the upper floor was closed.
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McDonald's map

Directions to McDonald's with public transportation

Bank / Queen 30 meters
20
27
93
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Bank / Wellington 100 meters
23
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29
40
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Parliament / Parlement O-Train East / Est 100 meters
1
Albert / Bank 110 meters
31
32
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35
36
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371
38
400
55
59
67
85
87
Albert / Bank (F) 120 meters
E1
R1

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