Hotel & Spa Mont Gabriel

On December 31, 2017 we began to experience difficulties with the service provided by Mont Gabriel hotel. After our tour we came back to our room and were not able to take a proper shower as there was no warm water in our room at all. At the receptions they told us to go to the shower located at the pool area. After a short period of time, the heater/AC stopped working as well. At the time, the temperature outside was approximately -30 C. After talking to the receptionist again, they told us that there were no more rooms and heater available, instead they gave us an extra blanket. As a result, they found a small heater which stopped working after 15 minutes and broke all the electrical outlets. We spent New year’s night in the terrible conditions and the hot water and heater/AC didn’t get fixed. We would recommend this hotel only to people who like to stay in extreme conditions at any season.
1 7 years ago (24-01-2018)

For a one night relaxing stay everything is alright except the pool and spa which is basically a joke. a dirty pot whole with a small jacuzy, fulled with young people shouting and doing risky anx crazy activities. no mentor was on the site to stop them. In general the price is hight for the overall quality. Close to ski sties if you do skiing.
3 7 years ago (12-03-2018)

Really disappointed, worst night in 10 years. Last time it was there too. Not even the high season for a ski resort an paint is chipping in the shower. Mini fridge does an insane amount of noise every 10 minutes. Can't unplug its behind the safety box. Toilet too high, i'm 5'10" I could not have both feet on the floor. Only had a 1/4 of a toilet paper roll. When we told the desk lady, she took note of it. Didn't offered anything... Really?
1 7 years ago (23-10-2017)

*WARNING*Make sure they don't write your Credit Card Security code on the imprint they take of your card; completely circumvents the security protocols of having the code on the back of the card... There's nothing wrong exactly, it just portrays itself as a 4* hotel when in fact it is a 2*. I've stayed at Hampton Inn motels that are much nicer and more "luxurious" than Hotel Mont-Gabriel. The walls are paper thin (I could follow the conversations next door & hear the coffee being made), the beds are uncomfortable & the Spa's opening hours are laughable; I'd never stay again. The hotel's appropriate price range would be ~$50 cheaper per night. Also, our first night was completely ruined when they originally placed us in a dirty off-site cottage instead of the room we had a reservation for. After threatening to leave, they eventually gave us the last room they had available (as they were fully booked) but the damage was already done.
2 7 years ago (09-10-2017)

Glorious, historic property with a variety of accommodations, including some with fireplace, others with patios and view of valley, the latter was absolutely amazing with the fall colors. Lovely staff, very accommodating! Nice spa with welcoming and relaxing environment . Sandra gave a wonderful massage and together with a gentle facial and pressotherapy for the legs, I left feeling 20 years younger. Good size heated outdoor pool, but it would be nice to heat a bit more in colder weather. The indoor pool was ice cold, but the hot tub was nice (be careful getting in-it is a long way down!!!). The is a small bar menu that is readily available in the bar or for room service, but meals in the main dining room have limited hours and no room service (even though the Hotel directory suggests there is room service from the dining room). Regardless, rooms provide a small refrigerator, microwave and Kurig coffee maker, so eating in is nice especially if you get a room with a view! Thoroughly enjoyed our week-end. Thank you so much to everyone at the Hotel Spa Mont St. Gabriel for making our stay so enjoyable!
4 7 years ago (09-10-2017)