Hôtel Le Versailles Saint-Sauveur

It was a DISASTER. Me and my family booked this 2 rooms 1 week prior, once we arrived they gave away our 2 rooms and didn’t refund us. We have 2 babies that were crying because we drove 3 hours and didn’t get a room once they arrived because they gave the rooms away. We tried calling but everytime they hung up when they knew it was us. I found it extremely disrespectful because they didn’t care. The lady in the front desk didn’t care and was extremely rude. We tried MULTIPLE TIMES showing her our reservation but she said “I don’t want to see your reservation “. And the worse part of all this like I mentioned before was that WE DIDNT GET REFUNDED. Absolutely HORRIBLE..

Wifi was down for our entire stay. Brought up to front desk twice, but it still didn’t work for our entire stay. As international travelers, we rely on wifi and it threw a real wrench in our plans not having it.

CHECK UNDER THE FITTED SHEETI had such a horrible experience here. No wifi, which they hung up on me twice when I called about it respectfully i had work to do. Then i was heading to bed and the bed and extra blanket supplied was full of someones hair. Counters werent wiped, toothpaste on the mirror, a chunk of hair on the couch back rest. They gave us new sheets and when we removed the fitted sheet it was DISGUSTING. Like it was never cleaned. It was full of food and the guy couldnt find a new mattress cover. We packed our stuff to leave and when i tried to explain the state of the room the guy freaked out and threatened to call the cops??? He said they never get complaints yet the guy working at night told us they were having issues with the cleaning people. We were kind until that point. He refused to even give us a discount and still charged us the whole stay. DONT GO. Ps Mario desk guy needs anger management therapy

We would never return. Not clean, for example Shower curtain was stained and had discolored from age. Please note there is no cleaning service during your stay… they state the reason as COVID as if this was a standard practice… You are not informed of this however until you realize your room was never cleaned at the end of the day. Hallway carpets were not even vacuumed and had giant spider Webs hanging from ceiling. Morning front desk clerk gives you attitude instead of a welcoming service. When an issue arose, instead of offering service we were asked why we even needed that fixed. Customer service and repeat business do not appear to be important to this hotel, Which is too bad because with better customer service and some updating this could be a prime hotel with premium rooms. They offer Kitchenette and gas fireplace in rooms, so they could position themselves as a better option for stays in Saint-Sauveur but for now they will unfortunately see their ratings drop.

One of the worst stays I had in a hotel. Extremely dirty and even the front desk came in the room to see and he was embarrassed of the state of the room. I'll put pictures from our room. On the shower curtain you can see blood and mold, literally no cleaning was done.nnNo help whatsoever from the owners who only offered 10% on our next stay, but let's be honest, we'll never go back. The front desk employee looked overwhelmed when we got there and was rude.nnNext morning, an employee even offered us to stay elsewhere next time since it's not the first time that the 3rd floor rooms were dirty.nnNow, 5 days since we lodge a complaint and still nothing new. Extremely unsatisfied.