Holiday Inn Rock Springs

Shelby at the front desk was excellent, I am an IHG Diamond member and she went out of her way to help me with my check out.nnThe food at Old Chicago is as good as you can expect. I ordered the Chicago pizza with thin crust.nnMy room was nice and cool. It was clean with no smell of cheap air fresheners.

Very nice, budget friendly hotel, close off if the freeway. Recently remodeled, very good housekeeping, a personal call and apology from the owner when we had a glitch.nHotel has a Chicago Pizza attached! But be sure to call them for room service and don't order online, else delivery will be by Uber, will take twice as long and cost twice as much found this out personally, watched in the map as an Uber driver picked up the order, walked out, sat in his car for ten minutes and walked back in. The manager at Chicago Pizza was great,he refunded us the $13.00 delivery fee in person!

The room had a real bad smell to it. They couldn’t change rooms because they were full. Staff was friendly and polite and they also have an Old Chicago restaurant and connected to the hotel. Food was good. Servers were nice and friendly.

First of all, the location of this hotel was not convenient. It was right next to a different hotel with a very similar name, called the Holiday Inn Express. We booked and drove there at 1 am, only to realize it was the wrong hotel. Our room was on the third floor, so we took the elevator only to realize the third floor was half-complete because it was under renovation. After we got to the right hotel, our key cards didn't work for some reason. We had to wait ~30 minutes until it worked. Once we finally got in, I was so tired I went to take a shower. This hotel does not take personal hygiene seriously. The bathroom walls had some stuff on it. There was hair all over the bath walls, and on the floor as well. After my shower, I used their hairdryer to dry my hair, but when I turned it up to the highest setting it started smelling horrible. It took a while for the smell to go away. The rest of the room was okay, but the bathroom was not properly cleaned. Adding on, our room had a lot of dust. I recommend others to avoid this hotel, especially if you plan to shower.

First room smelled like dog or pet urine, second room smelled like a stale cigarette. They need to hold people accountable for messing up rooms. These rooms should not be used until properly cleaned. The first room literally burned my eyes and nose.