Fairmont The Queen Elizabeth

I truly enjoyed my stay. The room was clean minus one hair in the shower, and the bed was very comfortable. The man who checked me in was very kind and instantly made me feel welcome. I had breakfast at Roselys twice. The food was great and the service was fantastic. The prices are amazing for the quality you get. Every staff I interacted with was truly kind and helpful. I wish i had asked for the bartenders name, he made a fantastic negroni for me on the terrace and remembered me the next evening at Nacarat bar!nnAs someone working within hospitality myself, I really appreciated the whole experience.

I stayed here for the second time in July 2026. The location is great. I love being right above the train station. The staff is great--friendly and responsive whenever we had a question. The rooms are a little small we had a room with two double beds and there wasn't a lot of additional room to maneuver but lovely. The room had bathrobes, which is always nice. There was a nespresso machine for morning coffee and also a kettle for tea. The only thing that I didn't like was that there was no fridge in the room. Instead, it had the full complement of expensive mini-bar options and no place that you could keep your leftovers cold.

I had an amazing experience here. It was, by far, the very best hotel I have ever stayed at. I was brutally impressed. My friend had his wedding here so all of my friends and I stayed here for it. It was a beautiful location for a wedding and the staff were extremely polite and helpful about everything.nnI showed up early and the staff were great about letting me check in a few hours earlier at no cost. Same deal for some of my friends.nnHere's how you know it was a great hotel - at one point in the morning, a cleaning lady saw me roaming through the halls and asked me - sincerely - if I had had a good night. I severely doubt she had the ability to fake that sincerity; it was much appreciated and is a rarity in hotels these days.nnI got to see many rooms since my friends were also staying there and all of them were impressive, especially the suites. You could tell that there is an especially business-oriented clientele since most if not all of the rooms had a little business-y corner/section of the room with a little office space.nnDJ Maurice Gerardi was great! Throughout the night of the wedding, he made sure the music was playing and at a good volume. It was loud when it should, quiet during speeches/games and everything was very coordinated.nnGreat hotel, and the ONLY ONE I've ever wished I could stay in again.

Our vacation stay at the Fairmont Queen Elizabeth was nice but not great. I have stayed at better Fairmont properties in the past, and this location did not quite deliver that over the top luxury experience. With over 900 rooms, it feels like a bustling convention hotel rather than a quiet boutique getaway.The room itself was fine. The beds were comfortable, and the shower worked well.nnHowever, the bathroom was incredibly small and felt cramped. We also experienced an odd issue with housekeeping. We were attending an event that placed local delicacies in our room as gifts. Housekeeping would leave some of these items but take others away at random, which was very confusing.nnFor breakfast, we ate at Rosélys on our first day. The food was good, though the prices were slightly spendy. The hotel elevators worked quickly on normal days. However, the property hosted two large events during our stay, and the elevators became frustratingly backed up. Trying to use the stairs as an alternative was difficult because we had to navigate multiple locked doors and ask staff for directions just to walk down.nnThe location is a major plus, especially with the direct access to the Underground City and the train station right below the property, which was awesome. It was our first time in Montreal, and the hotel sits in a great spot with plenty to do right around it. The door staff, however, were hit or miss. Most of the time they held the doors, but occasionally they would just stand in the way chatting with each other, which was not very helpful. It is a decent place to stay for convenience, but do not expect a premium luxury feel.

Disappointing and inconsistent breakfast service — not the Fairmont standardnnWe were very disappointed with the breakfast experience at Fairmont. Our breakfast plan initially gave us the choice between the buffet and the à la carte menu. On our first day, both options were available. However, on the second day, we were told that only the buffet was available.nnWhen we questioned this, we were told that it was “only buffet today.” This was clearly not accurate, as we could see other guests being served à la carte orders. We subsequently received different explanations from staff, including that the availability of the options depends on what management wants to push on a particular day.nnThis raises serious concerns about transparency and guest service. If guests have a breakfast plan that includes options, those options should be offered consistently rather than selectively depending on what the hotel is trying to promote.nnWe are vegetarian, and approximately one-third of the buffet consists of meat options, which is precisely why we prefer the à la carte menu. Being told that the à la carte option is unavailable, while simultaneously seeing other guests ordering from it, was particularly frustrating.nnWe spoke directly with Mrs. Pilon to raise our concerns and explain why we felt this practice was inconsistent with what we would expect from the Fairmont standard. She listened to our concerns, but the underlying issue remains.nnManagement should review how the breakfast plan is being administered and clarify the policy with staff. Guests should not receive different answers or have their choices restricted based on what management wants to sell that day.nnOverall, this was a disappointing experience and not the level of service, consistency, or transparency we expected from Fairmont.nnUpdate: came up again today, but there are still no process changes implemented, so the same confusion and issues remain. This time, I showed Mo my review and highlighted that nothing has actually changed. On top of this they charged me for the a la cart on the bill even though I spent below the limit so now I have to call to get it reversed.nnFor those guests staying at the hotel, make sure they’re given a menu at breakfast. There has been a clear management decision to avoid doing this, so please make sure it’s followed up on. Also audit the paper folio - lots of billing charges that are in error.