Fairmont The Queen Elizabeth

I would like to express my sincere appreciation to the management and staff of Fairmont The Queen Elizabeth. My stay at your hotel was truly pleasant, comfortable, and memorable. The high quality of service, the cleanliness of the rooms, and the professionalism of your staff clearly reflect the excellent standards of your establishment.nnI would especially like to extend my heartfelt thanks to Mr. Axel at the front desk. His warm welcome, courtesy, professionalism, and attention to detail made a significant positive impact on my experience. His helpful guidance and responsible approach ensured that I felt comfortable and genuinely welcomed from the very first moment of my arrival.nnWithout hesitation, I will gladly choose your hotel again in the future and recommend it to others.

A few days before our stay I came in person because we were not sure yet if we would be able to keep the same dates and I simply wanted to know what the options were in case we needed to move them. That is when I spoke with Pascal at the front desk. He was extremely respectful clear and genuinely helpful and gave me the information in a very professional way.nnLater on when we called we were given completely different information by the supervisor Katie which is where the confusion started because the two versions had nothing to do with each other.nnWe had already packed to come spend Valentine’s night at the hotel so when we showed up at the desk our only intention was to calmly understand the situation since we were already there for our stay. We were obviously not asking for anything at that point just a simple clarification.nnUnfortunately from the beginning Katie went straight on the defensive became visibly nervous raised the tone and kept repeating that she felt attacked. Every time we tried to speak she would say we were interrupting while she continued the same prepared speech without actually listening to what we were saying. It did not feel like a conversation at all but more like she had decided the outcome and there was no space for any real exchange.nnShe then ended the discussion on her own instead of allowing a calm and respectful dialogue.nnRight after that she went to the back and started sending messages through another employee to the person who was serving us asking him to come see her immediately after finishing with us which created a very uncomfortable and tense atmosphere at the front desk for no reason.nnWhat makes this even more disappointing is that incorrect information was later shared with Expedia about the reason for our concern which had nothing to do with any charge or refund request.nnThe hotel itself is beautiful and every other staff member we interacted with was kind professional and exactly what you would expect from a place like this which is why this situation stands out so much.

The concierge gold check in experience was absolutely incredible. Every single staff member that we've encountered were so kind and helpful. Our incredible room was clean and spacious. Valet staff were so kind and helpful. Cleaners were so kind and thoughtful. Fairmont staff also left us a sweet dessert to help us celebrate our 10th Valentine's Day anniversary. Everyone at Fairmont Queen Elizabeth has truly gone above and beyond to ensure that we had the most incredible time and we are absolutely grateful to everyone here.

This hotel is an exceptional choice and a must-stay destination in Montreal. The staff are exceptionally attentive and proactive, consistently ensuring that every need is met in the Gold Lounge—offering to prepare drinks and provide food without my having to request assistance. The room itself was impeccably clean and modern, earning a perfect 10/10 rating.

My multi-day stay here was great!nnThe hospitality, cleanliness, and location is phenomenal. I especially enjoyed the pool and sauna facilities. The representative at the fitness/pool center desk, Yal, went above and beyond. When I realized that robes should have been placed in our room and we couldn’t get any from the sauna, he brought some down for us. Exceptional service.nnThe parking situation is less than ideal, but there are many nearby lots for affordable rates.