Enterprise Rent-A-Car

Received a text message that vehicle needed to be returned on Sunday as my insurance money was run out. Never caught the message until Sunday afternoon. Then got a call Monday they discovered a small chip in the windshield and I have to pay $200+ to replace it! Dissapointed to say the least, Need to rent ASAP, but will not use nor recommend Enterprise, Leduc.
7 years ago (30-01-2018)

It seems this location is understaffed. Even though the folks at the counter try their best, it ends up hurting customer service.
7 years ago (09-03-2018)

Great staff very friendly and helpful
7 years ago (22-02-2018)

This location gives a terrible name to enterprise. The rudest customer service when they actually answer their phone.
7 years ago (19-10-2017)

When I booked the car, I noticed the address and phone number that came up was an old one. I changed it, I thought. I booked it for 9:00 AM pick up. At 9:30 I phoned them and asked them to pick me up around 11:00. They said that would work. At 11:45 they hadn't arrived so I phoned and found out they had the wrong address and phone number. Finally they arrived about 1:30PM. When I arrived to pick up the car, the only car left had not been cleaned. I figured out they were stalling because they had given my car out and were waiting until they got another car in. The car was a Buick Verano. The fuel consumption was good for the size of car. The ride was smooth. The seat was very uncomfortable. The front of the of the seat bottom would not go down far enough and the seat back did not give good support. After 5 hours driving my back had had it. Returning the car went smoothly. My experiences renting with Enterprise before have always been good.
9 years ago (05-06-2016)