Eagle Ridge Chevrolet Buick GMC Car & Truck Dealer

I have been a long time customer of this dealership. I called them 3 weeks ago (before the snow) and no one returned my call. I decided to go in person and they apologized. Their customer service is impeccable. Debbie, our salesperson is very personable. I should say that this is the 1st time that a salesperson sat down and chat with us while waiting. Even if she has to attend to other clients, she made sure we are ok; offered coffee and water even to our 🐕, Gatsby. They practice integrity. They made some mistakes on our last visit and they are so quick to correct and redeemed themselves. I should say that if they have not invested in good customer service, I would have not purchased a new SUV. Shout out to Dennis and to the ladies (Shannon and Cathy) at the Financing Department. Other sales personnel smile at everyone. Job well done!
7 years ago (07-03-2018)

We have had nothing but problems with this dealership since we bought our new car over a year ago. Very rude to their customers on every occasion walking through the doors, on the phone and through email. They don't return messages or even send your paperwork. Service centre tell you one thing and you get something different in the end. Why would I make an appointment for 10:30 to have my car finished 3 1/2 hours later for an oil change. I MADE AN APPOINTMENT so I didn't have to wait for hours. Then to walk through the doors and see and hear their agents talking about me. I pay a lot of money for my new vehicle, at the least you could be pleasant and have some customer service.
7 years ago (02-03-2018)

First time experience here was so good I ended up purchasing a new vehicle. They gave me excellent value on my trade which I had never encountered before. If you're looking for a GMC vehicle I highly recommend getting a price from these guys. Highly doubt you will find a better price elsewhere
7 years ago (25-02-2018)

Great service, our family always used this dealership to purchase their vehicles, and we have purchased 2 vehicles ourselves from them. Great service, great people, they always answer any questions we had, and never forced us into a purchase. They also gave us a good deal, twice in a row. I would definitely recommend talking to Jeff or Scott the salesmen, who go above and beyond to help, and Kathy or Bob "pacman" in the financial department who really helped us out. Great dealership, would recommend it to anyone who is looking to buy a new vehicle.
7 years ago (10-02-2018)

During the test drive stage everyone was very helpful and accommodating. I feel like I got a very good price for the vehicle, and the price for my trade in was low, but we eventually met half way. Finally! I was excited to buy my first new vehicle. After making the choice of car I found the actual buying process was not well organized. I tried to arrange everything in advance, and told them I was coming before I arrived etc. It still took 2 trips of 2 hours each to get everything done. There was a lot of time spent waiting for people to become available, to call 'the boss' to check things etc... in addition I found the sales manager, Rudy... rude and a bit abrasive. I will allow that he might jut been having a bad day, but as a result I drove off the lot with my new car somewhat upset and frustrated with the Dealer. Two days later after leaving a message and my wife trying to visit him at the dealership, Rudy called back and made things right. I will never forget my first time buying a new car, or how upset I was about how I was treated whilst closing the sale. Prices good, service poor. I would consider going back, but I wouldn't make a special effort.
7 years ago (26-01-2018)