Days Inn - Ottawa West

For the money, I thought this was great! The rooms have a mix of older and newer updates, but are quite clean. The bathroom was sparkling, linens and towels fresh, there was a bit of dust in the bedroom corners but nothing gross. There was a super comfortable desk, and the bed was also very comfortable. Staff was pleasant, checking in/out quick and painless. Since it's out in big box suburbia, it was quiet enough I kept a window open all night without being bothered by traffic noise. Breakfast was generous with bread/cereal/granola/waffles/eggs. I took transit to and from Ottawa. It's very well connected via an express bus across the road that takes you right to the city that comes regularly. I would definitely stay here again!

This hotel was a pleasant surprise. We were able to book it when it was going for a deal so the price was great. Easy to find with easy parking. Hotel staff were extremely friendly and helpful. The room was pretty big and modern with a lovely king size bed. breakfast was very average but the coffee was good. I would highly recommend staying here.

Nice hotel I stayed at for a night in Kanata. Convenient location, good brand. The room was very spacious with two queen beds it was just me. The complimentary breakfast was decent as well. All in all a perfect place to stay when you're passing by.Rooms: 5/5

First impression: smelt cigarettes. Room was gross. There was hair in the bed near the pillow. The bed frame on one of the beds was sticking out. How do I describe this. The pegs that support the bed off the ground were then used to prop the bed up by placing them against the wood box frame. This left maybe 8inches of metal sticking out at foot level so one would have to be careful getting out of bed at night. No vending machine.

Absolutely disgusted. Got there friday night Initially I was charged almost 379 to my credit card when it was supposed to be 150. Noticed because I got a notification on my phone. Then noticed it was under a different person's name. She then said she refunded it and I got no notification or receipt to prove it said she couldn't provide one. Then I was charged the correct amount of 150 with a notification to my phone. Went to the room... little shampoos and conditioner were evidently used had to bring them down and get new ones, room had made beds but was not vacuumed very well, towels were ripped had to get new ones. The receptionist was almost laughing as I complained about it. Neighbours letting their kids run up and down the hall at 12 in the morning with a screaming baby. Next day as I checked out and complained to the main manager he gave me a 10% discount so I got a notification that the 150 was refunded and 139 was charged to my account. Today I get a notification that my card is under a certain limit when it shouldn't be... I just spent 2 hours on the phone with my credit card company saying that no refunds are noted and I have 2 $150.00 purchases, a $139 purchase and a $379 purchase and now I can't use my card to finish back to school shopping. Just tried calling and ironically I cannot speak to a manager because they are not in. My credit card company has stated they see no refunds in the system and I should wait a week to see. I highly do not recommend you stay at this facility.

Better priced hotel for the area. It's an older hotel. Rooms aren't updated but they are clean and the beds were comfortable. This was a double Queen room. We were looking for a clean affordable lodging. A place just to sleep and then run around seeing the sites in Ottawa. This place fit the bill. Rooms: Room needed updating but clean and comfortable. Not a big double queen room but big enough. Nearby activities: Short drive to various Capital City and other Ottawa sites. Wi-fi: Free wifi. Food & drinks: Close to near by restaurants. Fast food and finer dinning, Grocery store, Dollarama, Gas stations,

Clean environment, spacious room and friendly staff. The breakfast was rich with various food and well organized for you to help yourself. Definitely will look for the same hotel wherever we are traveling now.

The hotel is okay if you are looking for one night stay. It boasts breakfast included facilities, for which I had booked it, but first there is not much spread other than toast cereals and eggs. And when we stayed was boxing day, so maybe the crowd was high, but still the stuff of the counter was very limited and people had to wait in line for things to be placed for breakfast. And the server was just standing on the side, saying - yeah it's over. Not trying to help people out.

The stay in general was pleasant. The service was professional, the breakfast was ok and the room was quite comfortable. The only drawback was some of the towels may need to replaced or better bleached.Rooms: 5/5

The three stars I'm giving this is because it is exactly 'ok' for the price. I usually like to book places with included breakfast but I was severely underwhelmed. I just stayed here for two days this past weekend, and breakfast options were waffles, cereal, porridge, apples, toast, yoghurt cup or hard boiled eggs. Would it break the bank to include a meat option? Breakfast sausages? Bacon? Muffins? Also on the second day every hardboiled egg was gone by 9am breakfast is 8am to 11am. This has not been my experience with the breakfast at other Days Inns the last few months. The staff was extremely pleasant and the room was clean, shower worked. HOWEVER. The pipe under the sink was leaking, and the unit we were in had a completely un-soundproofed locked connecting door to the unit beside it. We could hear everything the couple next door was saying and doing from our bed. And likely vice versa. Parking was ample. Like I said, for the price we paid, this was budget, clean, warm and friendly staff. But the breakfast is not going to do it, the room wasn't quiet and I think I'd pay a little more next time to stay somewhere else.