Holiday Inn & Suites

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About

We invite you to stay and experience a Great Hotel, Guests Love. Our location is second to none! Our hotel is only minutes away from Scotiabank Place- home to the Ottawa Senators and next door to the Kanata Centrum Retail & Entertainment district.

Story

From small towns to major urban centres, Holiday Inn® has established itself as a name synonymous with excellence, quality and value. Our modern facilities and superior amenities are matched only by our friendly service and professionalism built on years of tried and tested experience. We are dedicated to providing first-class hospitality in locations where you need them most. It is this and more that make our brand the first choice for both guests and hotel owners alike.

As we work on building our corporate culture, we strive to fulfill our business goals and objectives alongside creating social benefits for every community we find ourselves in. From ecological responsibility to participating with charities, we are committed to being a true member of the community. All of us here at Holiday Inn & Suites Kanata look to the future with excitement and anticipation as we work towards serving you better, in keeping with our mission statement:

“To consistently deliver superlative and innovative service with passion, care, and commitment to our guests, to each other, and to our community”

Address: 101 Kanata Ave, Kanata, ON K2T 1E6, Canada

Phone: (613) 271-3057

Website

ac.awattosih@selas

State: Ontario

County: Ottawa Division

City: Kanata

Zip Code: K2T 1E6

Update Info

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Reviews

Loved the hotel, the location, the breakfast! ( though they could have more fruit). It has kitchen, laundry room and pool, so very family oriented. I went with my 3 kids and we had a great time. The staff is also very kind and friendly.

 7 years ago (11-04-2018)

Not overly impressed by this hotel. We were told during booking to call in the morning of our check in, so they would have the rooms cleaned first so we could check in early at noon instead of 3pm. 

We called at 9am to let them know we wanted to come early and were told at that time that the rooms would not be ready until 1pm. We got to the hotel by 1130am to let them know we were in town and would go shop first, but said we were disappointed we were told in this first place that the room would be ready early. The front desk clerk was polite but said no one should have ever told us that in the first place. Not impressed with that answer either as that is not our fault but a fault with the other staff who told us this was possible.

That same front desk clerk said she would call us to let us know when one room was ready so we could come back and start settling in. She never called, but we had to call in order to find out 1 room was ready at 230 pm. When We got to the hotel she said the second room was being cleaned but we would get no later than 3 pm as that is their actual check in time. We went to the room and waited. By 330 pm we had to back down and ask at the front desk why our room wasn't ready. We were told they were still cleaning it and it shouldn't  be much longer. By 4 pm another clerk delivered the keys to the room we were waiting in and apologized. 

If we weren't told that checking in at noon was a possibility, then we might not be so upset about all of the delays, but to have to constantly call and check in ourselves when told someone would be reaching out to us FIRST, is frustrating. We did voice all of this to the clerk who brought us our keys and he simply said I will discuss with the team.

The group of us all work in customer service and know the value of first impressions. This definitely did not impress, and we can say we wouldn't choose to stay in a Holiday Inn again. We normally stay at a Marriott hotel but decided to give this hotel a try since they had rooms with jet tubs available. 

We were not offered our breakfast coupon that was included in the price of the room but had to ask for it too. The jet tub was falling apart and when we asked about why we weren't getting air flow in our room, they sent a maintenance worker in who made us feel like we were interrupting his day. Our room was at 26°C so we advised him that the air wasn't coming out and was not cool enough to cool the room down. He then showed us another vent that was closed, and he had to pry it open with a pen. How were we to know that this was the only way to open this vent???

Some visitors may book a room just to sleep the night, but others, like us, wanted to enjoy some time in the rooms. The only saving grace was the delicious breakfast at Graffiti 's restaurant in the hotel. 

This was a King Suite room with a jet tub and is severely overpriced for $189.95 per night. 

Please feel free to respond via this review. We had rooms 325 and 425 from Feb 18 to Feb 19.

 7 years ago (19-02-2018)

Front desk staff very friendly, polite and helpful. Service gets a 5 star. Rooms are beautiful,  for most part very clean. Could use a couple of small updates and could do without the large cob Web hanging from the ceiling right over my bed. Rooms get 4 stars.

 7 years ago (17-04-2018)

We live in Kingston, and since we were attending a lunch event in Ottawa on Saturday I decided to be kind to myself and not drive there and back on the same day. So I booked my elderly mother and I into the Holiday Inn in Kanata for Friday night. It was ok, but my mother’s walker hardly fit between the TV etc side of the room and the bed section. Also, it was a very tight squeeze between the 2 beds. This would not affect everyone, but if you have a disabled person in your group, beware of that issue. Another problem was that the beds are very high. I had to help my mom climb on and off her bed, and even I, at 5 foot 9, had to clamber up onto my bed. Unusual. The beds were certainly comfortable, so no complaints there. The crowning touch, though, was when I went to step into the shower and discovered that it wasn’t draining properly. I had to use a washcloth to do my morning preparations instead of showering. Let’s face it, I wasn’t going to call maintenance when I was ready to hop into the shower. I was really upset. When we left I talked to one of the cleaning staff who was in the hall, and she went to check on it. I didn’t bother to say anything when we checked out. They can be all apologetic and do nothing, whereas if I put it into a review they will definitely look into it. The room was 603.

 7 years ago (26-02-2018)

Wonderful staff, and nice amenities. Only wish it had cheaper breakfast options for adults, but at least kids eat free. Grafittis was an excellent place to eat, the staff were awesome. My little one loved the cooks. Great potion sizes, and fresh homemade food.

 7 years ago (03-03-2018)

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