CHUM Hospital: Notre-Dame Hospital

I had an outstanding experience at Notre-Dame Hospital in Montreal, especially thanks to Mr. Alexis E. during my lactose intolerance blood test.nnThe test required three blood samples in a row, every 30 minutes, and Mr. Alexis handled it with exceptional professionalism and skill. Amazingly, there was absolutely no pain at all, which truly speaks to his expertise and precision.nnBeyond his technical excellence, he was very welcoming, kind, and genuinely funny, creating a relaxed and positive atmosphere throughout the entire procedure. His positive energy made what could have been a stressful experience feel easy and comfortable.nnI would also like to highlight how clean, organized, and well-managed the hospital is. Everything was in perfect order, and the environment felt calm and reassuring. The reception staff were extremely professional and efficient during the registration process, making everything clear and smooth from the moment I arrived.nnAnother great bonus was the free hospital parking for the first two hours, which made the visit even more convenient and stress-free.nnI am very grateful for the excellent care I received. Mr. Alexis E. is a true asset to the hospital, and I highly recommend Notre-Dame Hospital to anyone needing medical or laboratory services.

I had a very good experience with Notre Dame hospital. I was visiting from out of town. I had a situation that required medical attention. Every necessary test was performed. The doctor and staff were kind and respectful. The hospital times nowadays are long everywhere. That is expected. The doctors and staff are doing their best. I have only good things to say about this hospital. A big thank you to Dr. Bernard and the staff for ensuring I came out assured about my well being!

I can’t speak for the ER, but I’ve come to Hôpital Notre-Dame for blood tests before, and provided you have an appointment with Clic Santé, the time is always respected and everything goes very smoothly. If it’s your first time, the volunteers are always very helpful in directing you around. This isn’t the CHUM or MUHC, it’s a much older, smaller hospital, but my experiences have so far always been positive.

Giving 3/5 starts because the doctor and nurse on duty at the ER were sweet and patient, and while they did not look after my holistic well being, they did the job. But this is the undeniable truth: the intake nurse at the ER are most discriminatory people I have ever encountered, rude, impatient, and impolite. I have gotten the same nurse twice, and she is the worst the QC healthcare has to offer. Both times she has made me cry with her mean demeanour, and I really do understand that these are high stress jobs and I try to be friendly and cooperative but she continues with her very poor demeanour regardless. She either needs a 10 year vacation to reframe how she sees patients or a retirement from healthcare.

In the emergency room I waited about 12 hours because I didn’t have a life threatening condition, but once I got seen and it became clear there was an issue, the response and admission was super fast.nThe ER was pretty anglophone-friendly but the nurses in the ward far less so, so it definitely was helpful to have a decent level of French. The three doctors I saw were all bilingual.nThe hospital feels old and run down, but the care was good, I felt well looked after, and I think the ER staff were doing their best with constantly changing demands and urgencies.