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Reviews, get directions and information for Chelsea Hotel, Toronto

Chelsea Hotel, Toronto

About

Bunnies, fish, water slide, rooftop pool deck & great fun for all! The rooms are just the beginning... 1-800-CHELSEA

Story

The Chelsea Hotel, Toronto – the largest hotel in Canada – provides comfort in the heart of downtown Toronto with a variety of options in guestrooms and meeting space. We are just minutes from Yonge-Dundas Square, colourful local neighbourhoods, major tourist attractions, the city's central business district, government offices, the hospital community and public transportation (College and Dundas subway stations). The hotel offers three dining options to choose from, free Wi-Fi and separate adult and family recreation areas.

CHELSEA HOTEL TORONTO SOCIAL MEDIA POLICY:

Everything we do will try to help achieve a more satisfying approach to travel – whether for business or pleasure – so that you’re not compromising your life and values when you’re on the road.

We listen. We’ll spend more time listening than talking. Every comment shared with us is read and considered. We don’t delete comments unless they’re spam, offensive or defamatory.

We’re humble. We believe in our company and our people but we don’t boast about them. We’ll give people the information they need and share interesting content that speaks for itself.

We’re honest. We tell the truth, we don’t spin stories and we correct mistakes promptly. We credit sources and link to them.

We’re respectful. Every traveller is unique, with different values, wants and needs. We welcome different opinions.

We’re human. Real people write on our pages and take care of our sites. If we don’t know the answer, we’ll find someone that does.

We’re thrilled to have you here. We welcome your comments, suggestions, photos, links, ‘likes’ and retweets.

We endeavour to respond to all comments and inquiries within one business day, Monday to Friday 8:00am to 5:00pm (excluding holidays).

This page is for all members of our community and we intend to keep it that way. Content that is offensive, defamatory or unlawful (including SPAM) will be deleted.

Mission

OUR GREEN MISSION:

As Canada's largest hotel with 1,590 rooms and a business operating in a large community such as Toronto, Chelsea Hotel, Toronto recognizes and respects its corporate social responsibility ensuring that our quest for sustainable solutions continues to grow and evolve.

In recognition of Chelsea Hotel, Toronto's environmental initiatives, the Hotel Association of Canada (HAC) awarded Chelsea Hotel, Toronto with a 4 Green Key ECOmmodation rating. This program is essentially a measurement and performance tool for improving our environmental performance.

Since 2005, Chelsea Hotel, Toronto has been at the forefront of hotel waste management and through the ongoing partnership with Green For Life, it has exceeded both industry standards and municipal targets in landfill diversion. In 2005, the diversion was 20% and by the end of 2012, the Chelsea Hotel, Toronto diverted 82% of the waste stream to recycling.

The hotel has invested in a significant number of renovations to reduce water and electricity consumption including low-flow fixtures, high efficiency boilers, and ozone friendly chillers.

In February 2009, Eaton Chelsea, Toronto was recognized with the Hotel Association of Canada's Hall of Fame Award for Energy and Environment.

Products

PRODUCTS AND SERVICES:

Hotel Guest Rooms:
Chelsea Room
Deluxe Room
Club Room
E|CLUB Lounge
Kitchenette
Family Fun Suite
One Bedroom Suite
Business Suite
Parlour Suite
Honeymoon Suite
Fully Accessible Rooms
Modified Accessible Rooms

Restaurants & Dining:
Market Garden
express|o
T|bar

Hotel Parking
Underground self-serve parking as well as valet parking are available at an additional cost. Please note underground parking is subject to availability and has a maximum height restriction of 5 feet, 6 inches. The entrance is located on the south side of Gerrard Street between Bay Street and Yonge Street.

Language Translation
We maintain a list of Chelsea employees who speak different languages. Members of our staff are available to assist hotel guests who require translation services.

Dry Cleaning & Laundry Services
Overnight laundry and dry cleaning services available.


Laundry Facilities
The hotel has self-service, coin operated laundry facilities available ($2.00 wash & $2.00 dry from 7:00 a.m. to midnight). Laundry soap, fabric softener and laundry detergent are available for purchase.

Pet Policy
We allow small-to medium-sized cats and dogs to stay with you because we know how hard it is to have a family vacation without the entire family.
Please make note of the following guidelines:
- We have a pet charge of $50 per stay/room to cover additional cleaning costs.
- Small to medium size cats and dogs, less than 50 lbs.
- Maximum of two pets per room.
- Please keep your pets on a leash at all times in the public areas inside the hotel as well as around the exterior of our property.
- There are certain areas of the hotel where pets cannot be admitted. These include all restaurants, the pool and health club, meeting rooms and the Club Lounge.
- We would prefer that your pet not be left unattended in your room. If you need to leave without your pet, please inform the front desk and leave a contact number where you can be reached should your pet become agitated.
- Should your pet have any accidents on the premises, please clean up after him or her promptly or ask for assistance to do so.
- Please arrange a convenient time with the front desk when you will be out of the room with your pet, so that our housekeeping team can service your room.
- Any damages to the room caused by your pet will be added to your credit card.

Wi-Fi
Complimentary wireless internet service is now available throughout the whole property.

Birthday Parties
Make a birthday splash at the Chelsea Hotel, Toronto, home of the 4-storey "Corkscrew" - downtown Toronto's only indoor waterslide. Kids of all ages will have a splashing good time, while our energetic party coordinator takes care of all the details. Space is limited, call today!

Includes:
•use of the waterslide and pool
•many choices of menu items, such as: pizza, hot dogs, chicken fingers , burgers and fries!
•beverages & snacks
•personalized birthday cake (nut-free available)
•loot bags for the entire party
•balloons and personalized banner
•a birthday party coordinator to stay with your group
•hotel parking (1) for the family of the birthday child

Guests must be 3'8" to use the waterslide; guests under 5' must be able to demonstrate that they can swim.

For pricing information, please call our birthday hotline at 416-585-8980.
Sundays 12 p.m. - 3 p.m. or 3 p.m. - 6 p.m.
Monday - Thursday 4 p.m. - 7 p.m. (holidays excluded)

Camp Chelsea
This all day camp is for children ages 5-12, and is action packed with activities including: waterslide time, games, arts & crafts, lunch, two snacks and even behind the scenes tours of the hotel.

Contact Camp Chelsea at 416-585-8959 today!


Just in-case extras
For children under three "Imagine That Child Care Services" will supply high quality babysitting services. Additional charges apply.

Elmwood Spa - www.elmwoodspa.com
Voted as the Only Canadian Spa in SpaFinder’s Reader’s Choice Awards for the ‘Top 10 Favorite Day Spas’, Elmwood Spa is located right next door to the Eaton Chelsea. Elmwood Spa’s landmark historic building offers four spacious floors of treatment and renewal options and over 180 Spa Care Experts™ dedicated to your well-being. Our spacious venue includes two restaurants, a juice bar, 34 treatment rooms and Water Therapies, including a swimming pool, whirlpool and steam rooms.

Address: 33 Gerrard St W, Toronto, ON M5G 1Z4, Canada
Phone: (416) 595-1975
State: Ontario
County: Toronto Division
City: Toronto
Zip Code: M5G 1Z4


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Reviews
The hotel was in an ideal location based on my business needs. It was a short walk from the train station and to my business meetings. The room was clean and provided all the amenities I needed. The soaps were a good quality as well, and the smell was not overpowering or unpleasant. The room was a bit loud with neighbouring guests and the temperature regulating device and I had a hard time falling asleep. The bed was extremely comfortable and I loved the pillows! Checkin was simple and quick. The breakfast had great coffee.
The hotel staff, including housekeeping, is very nice, and they let us check in over 2 hours early. The beds were also comfortable, and the balcony was a nice touch. But overall, the room was disappointing. The room didn't have a microwave or mini fridge, and the bathroom was very cramped and didn't have liquid hand soap, just a tiny flat circular bar of soap. Definitely not what I expected from a 4-star hotel, when these are amenities that I've had in most 3-star hotels. Also, there's extremely loud construction going on right outside that will wake you up in the morning.
The bedroom was very nice, with a comfortable bed and nice quality bedding. I was given a room on the top floor26, so I enjoyed the view from the balcony.nMy issue is with the bathroom. I'd give that a 2, at best. Very dated, very basic. The towels were atrociously thin and cheap, like something you'd get in a cheap motel. The tub was again, very basic and there was loose and missing caulking around it. Those towels though, were really just not acceptable in a 4 star hotel.nThe balcony was also pretty unacceptable, with stained, old concrete and an ugly painted steel bar along the top of the railing. It looked like something you'd find in a basic, aging apartment building in a run-down area.nIt has a great location, and I found the stall helpful and welcoming. I'd give a rating of 3.5 if I could, as that bathroom is really not up to standard for a 4 star.
I rarely leave low-score reviews but this was an unexpected disappointing experience. I booked 4 nights at Chelsea for a conference. First night I had a room facing downtown which is too loud for me. So I asked switching to another room facing the other side. Any request has to go through the long waiting queue at the front desk. They allowed me to enter the old room one last time to gather my stuff. But the key card did not work. I ran up and down 3 times and eventually called security to open the door. They said it was a system glitch. When I entered my new room, there were 2 housekeeping staffs sitting on the couch in my room! One of them before leaving even asked me whether I have checked in. I later find this slightly insulting considering I am the customer...The new room AC is broken, and in the last day I found a crawling bedbug in my bed:nChanged my reviews now. The bed bugs did bit me my right arm is totally covered by red rashes
After our stay 2 nights I have to say this hotel is only deserve 3 star hotel instead of 4 star. The room was just okay, with 1 lamp broken, windows were too dirty, which I could not see very clearly at daytime. At night time, outside were very noisy with ambulance sound, car drifted 2am. I saw quite many homelesses surrounding the hotel, and police officers visited them quite often.nThings I like the hotel were the location close to many good restaurants and cafe and children swimming pool, playground for kids, and adults swimming pool on the top floor.
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