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Reviews, get directions and information for Chelsea Hotel, Toronto

Chelsea Hotel, Toronto

About

Bunnies, fish, water slide, rooftop pool deck & great fun for all! The rooms are just the beginning... 1-800-CHELSEA

Story

The Chelsea Hotel, Toronto – the largest hotel in Canada – provides comfort in the heart of downtown Toronto with a variety of options in guestrooms and meeting space. We are just minutes from Yonge-Dundas Square, colourful local neighbourhoods, major tourist attractions, the city's central business district, government offices, the hospital community and public transportation (College and Dundas subway stations). The hotel offers three dining options to choose from, free Wi-Fi and separate adult and family recreation areas.

CHELSEA HOTEL TORONTO SOCIAL MEDIA POLICY:

Everything we do will try to help achieve a more satisfying approach to travel – whether for business or pleasure – so that you’re not compromising your life and values when you’re on the road.

We listen. We’ll spend more time listening than talking. Every comment shared with us is read and considered. We don’t delete comments unless they’re spam, offensive or defamatory.

We’re humble. We believe in our company and our people but we don’t boast about them. We’ll give people the information they need and share interesting content that speaks for itself.

We’re honest. We tell the truth, we don’t spin stories and we correct mistakes promptly. We credit sources and link to them.

We’re respectful. Every traveller is unique, with different values, wants and needs. We welcome different opinions.

We’re human. Real people write on our pages and take care of our sites. If we don’t know the answer, we’ll find someone that does.

We’re thrilled to have you here. We welcome your comments, suggestions, photos, links, ‘likes’ and retweets.

We endeavour to respond to all comments and inquiries within one business day, Monday to Friday 8:00am to 5:00pm (excluding holidays).

This page is for all members of our community and we intend to keep it that way. Content that is offensive, defamatory or unlawful (including SPAM) will be deleted.

Mission

OUR GREEN MISSION:

As Canada's largest hotel with 1,590 rooms and a business operating in a large community such as Toronto, Chelsea Hotel, Toronto recognizes and respects its corporate social responsibility ensuring that our quest for sustainable solutions continues to grow and evolve.

In recognition of Chelsea Hotel, Toronto's environmental initiatives, the Hotel Association of Canada (HAC) awarded Chelsea Hotel, Toronto with a 4 Green Key ECOmmodation rating. This program is essentially a measurement and performance tool for improving our environmental performance.

Since 2005, Chelsea Hotel, Toronto has been at the forefront of hotel waste management and through the ongoing partnership with Green For Life, it has exceeded both industry standards and municipal targets in landfill diversion. In 2005, the diversion was 20% and by the end of 2012, the Chelsea Hotel, Toronto diverted 82% of the waste stream to recycling.

The hotel has invested in a significant number of renovations to reduce water and electricity consumption including low-flow fixtures, high efficiency boilers, and ozone friendly chillers.

In February 2009, Eaton Chelsea, Toronto was recognized with the Hotel Association of Canada's Hall of Fame Award for Energy and Environment.

Products

PRODUCTS AND SERVICES:

Hotel Guest Rooms:
Chelsea Room
Deluxe Room
Club Room
E|CLUB Lounge
Kitchenette
Family Fun Suite
One Bedroom Suite
Business Suite
Parlour Suite
Honeymoon Suite
Fully Accessible Rooms
Modified Accessible Rooms

Restaurants & Dining:
Market Garden
express|o
T|bar

Hotel Parking
Underground self-serve parking as well as valet parking are available at an additional cost. Please note underground parking is subject to availability and has a maximum height restriction of 5 feet, 6 inches. The entrance is located on the south side of Gerrard Street between Bay Street and Yonge Street.

Language Translation
We maintain a list of Chelsea employees who speak different languages. Members of our staff are available to assist hotel guests who require translation services.

Dry Cleaning & Laundry Services
Overnight laundry and dry cleaning services available.


Laundry Facilities
The hotel has self-service, coin operated laundry facilities available ($2.00 wash & $2.00 dry from 7:00 a.m. to midnight). Laundry soap, fabric softener and laundry detergent are available for purchase.

Pet Policy
We allow small-to medium-sized cats and dogs to stay with you because we know how hard it is to have a family vacation without the entire family.
Please make note of the following guidelines:
- We have a pet charge of $50 per stay/room to cover additional cleaning costs.
- Small to medium size cats and dogs, less than 50 lbs.
- Maximum of two pets per room.
- Please keep your pets on a leash at all times in the public areas inside the hotel as well as around the exterior of our property.
- There are certain areas of the hotel where pets cannot be admitted. These include all restaurants, the pool and health club, meeting rooms and the Club Lounge.
- We would prefer that your pet not be left unattended in your room. If you need to leave without your pet, please inform the front desk and leave a contact number where you can be reached should your pet become agitated.
- Should your pet have any accidents on the premises, please clean up after him or her promptly or ask for assistance to do so.
- Please arrange a convenient time with the front desk when you will be out of the room with your pet, so that our housekeeping team can service your room.
- Any damages to the room caused by your pet will be added to your credit card.

Wi-Fi
Complimentary wireless internet service is now available throughout the whole property.

Birthday Parties
Make a birthday splash at the Chelsea Hotel, Toronto, home of the 4-storey "Corkscrew" - downtown Toronto's only indoor waterslide. Kids of all ages will have a splashing good time, while our energetic party coordinator takes care of all the details. Space is limited, call today!

Includes:
•use of the waterslide and pool
•many choices of menu items, such as: pizza, hot dogs, chicken fingers , burgers and fries!
•beverages & snacks
•personalized birthday cake (nut-free available)
•loot bags for the entire party
•balloons and personalized banner
•a birthday party coordinator to stay with your group
•hotel parking (1) for the family of the birthday child

Guests must be 3'8" to use the waterslide; guests under 5' must be able to demonstrate that they can swim.

For pricing information, please call our birthday hotline at 416-585-8980.
Sundays 12 p.m. - 3 p.m. or 3 p.m. - 6 p.m.
Monday - Thursday 4 p.m. - 7 p.m. (holidays excluded)

Camp Chelsea
This all day camp is for children ages 5-12, and is action packed with activities including: waterslide time, games, arts & crafts, lunch, two snacks and even behind the scenes tours of the hotel.

Contact Camp Chelsea at 416-585-8959 today!


Just in-case extras
For children under three "Imagine That Child Care Services" will supply high quality babysitting services. Additional charges apply.

Elmwood Spa - www.elmwoodspa.com
Voted as the Only Canadian Spa in SpaFinder’s Reader’s Choice Awards for the ‘Top 10 Favorite Day Spas’, Elmwood Spa is located right next door to the Eaton Chelsea. Elmwood Spa’s landmark historic building offers four spacious floors of treatment and renewal options and over 180 Spa Care Experts™ dedicated to your well-being. Our spacious venue includes two restaurants, a juice bar, 34 treatment rooms and Water Therapies, including a swimming pool, whirlpool and steam rooms.

Address: 33 Gerrard St W, Toronto, ON M5G 1Z4, Canada
Phone: (416) 595-1975
State: Ontario
County: Toronto Division
City: Toronto
Zip Code: M5G 1Z4


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Reviews
One of the best and biggest hotel in the downtown. The rooms are super spacious and comfortable. The dining area is also good, variety of options are available and even buffets are their during breakfast I guess. It has also got good pool area as well as jacuzzi for relaxation. Their is also gym next to the pool area with almost all the essentials as well as a great view in front of the beautiful skyline.nLocation wise it is very great, wide range of restaurants of different cuisines are available nearby.nThe Reception area, where they have made a desk where children can also check-in is the first time I've seen ever .nOverall I had a great stay over here 7-9th November '24 .
Huge hotel. They’ve done a good job of making the hotel look great in all areas besides the hallways. Lobby and entrance has a nice vibe to it, rooms are decently updated, but the hallways really date the whole building and draw attention to some less well executed renovations like bathrooms. I was disappointed that there was no room service though this wasn’t entirely surprising considering the sheer footprint of the hotel and its sprawling corridors.
The rooms are clean, beds are comfortable. Having 2 pool and hot tub areas, one for families and one adults only, offers options for both. Location is convenient for anyone needing to be in town overnight for hospital appointments. My one complaint is the hot water in the morning - it’s a hit and miss, 2 mornings in a row I’m having cold showers. I’m on the 9th floor this visit, other floors I’ve been on didn’t seem to have this problem.
Overall it was a decent experience but some issues:nn1. there was a crane being taken down right next to our room which was extremely noisy early in the morning and seemingly old windows with little to no noise proofing. I get it, its the city so we expect some noise but dismantling a crane is extra.. That section of the road was also blocked off with a road closure sign but nothing to say to guests that the parking garage was still open so there was some back and forth and confusion that could have been solved with a sign indicating that the garage was still open.n2. The shower head had black mold all over it. This is unacceptable. I have pictures if you would like to see. The units are really starting to show their age. The soap tray are so old they are pitted from hard water. Seemingly the lack of refurbishments help to keep a lower price point which I appreciate but there's some pretty low hanging fruit here where some items could be replaced before a full refurb, which is definitely overdue.nnI had not stayed at the Chelsea for years. Still a great central location. Still friendly, helpful team with the bar staff being particularly friendly and helpful at the Elm St Bar. I enjoyed my stay and appreciate the price point but it may be time for some incremental upgrades and if you can't clean a shower head because it's too old, just replace it please. Thank you
Perfect location downtown. Walking distance to mall, mini stores, subway, busses, etc. The hotel itself was clean, our room was small and was a bit dirty when we arrived but overall was good. The complimentary food buffet was average I found hair in my food twice while eating there, and the restaurant was delicious but pricey. Everyone who worked there was friendly and very helpful. They accommodated my father when he needed to get his heart surgery and was in recovery. We did end up moving rooms because of a pipe burst above us other than that, everything was great.
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