Chateau Moncton Hotel & Suites, an Ascend Collection

These are the details of my own experience. If I had reviewed this hotel after the first stay it would have been 5 stars, but now that I have stayed twice while a friend had surgery at a near by hospital, I am able to compare the stays. Like the old saying is, people remember the bad more than the good. The bad out weighed the good in my experience staying at Chateau Moncton for 7 days.nnThe good: location, breakfast lady who is likely way overworked and underpaid, all day coffee, location.nnThe Bad:nnCheck the beds and bed runner grey part at bottom of bed before getting too comfortable. My friend who has brain cancer found white stains on the bed runner the first night, the other side had even more. We were told it was laundry detergent by the night staff, and there was nothing they could do as it was a full house Saturday night, and left it on the floor in our room for housekeeping to deal with.nnHousekeeping doesn't seem to vacuum or you have to ask for them to vacuum when suffering from allergies. The while hotel is carpeted.nnWas locked out of my room after leaving to go to a doctor's appointment 2 hours away.nnHomeless people come into the hotel and leave shopping carts on the back deck for days.

We had an excellent stay at the Chateau Moncton. The service was friendly. The rooms were very comfortable— that shower was amazing!! It was nice to watch the changing tides of the river out our window and we were just steps away from the boardwalk to view the tidal bore. Breakfast in the morning was hot and fresh. Wifi was excellent. Zero complaints.

We check in late night April 19, bad experience that made me give 1 star or less. The young girl checks us in feeling not welcome after I ask for higher floor, she didn’t even check any rooms available gave us an answer: no, we have 2 left and sold out not even care to check on the system that more rooms left. I consider she’s lazy. After we signed name on paper she didn’t mention time to check out, or she gave us handicap room instead saving for who they need, not even telling us breakfast included or how much she hold on my credit card, regardless I have to call from my room and ask for breakfast time. With 4-5 stars hotel with this service, won’t get my business.

This hotel is a gem! From the moment you walk in, it's very impressive! The foyer is elegant with the automatic French doors and the wall with the waterfall feature. The service was over and above. We didn't have to ask for anything for our rooms. When we did make a request, they made it happen for us - a hockey team attending a tournament. The rooms were spacious and clean. The hotel had a clean smell, no odour to it like others do, and when I had socks on in my room, they stayed white, so truly clean. Quality toilet paper. Lamps and alarm clocks had USB ports. The beds were super comfortable, and air controls in room was easy to navigate. It was the best hotel I've stayed in. It's conveniently located across from the Superstore, a large shopping Centre, and various restaurants. It's not far from highway yet has a pleasing view of the waters rushing in from the Bay of Fundy.

Comfortable, well appointed room. We had a river view, which was great to see the daily tidal bore.