Birks

Do not buy watch through this shop unless they have stock. I purchased a watch on Sep 8, 2017 and sale man told me it will take 2~3 weeks or little longer. I was waiting for my watch for 3 weeks and phone them for checking my order but they told to wait a little more. So I wait for 2 more weeks and check the store but still they do not have ETA for my watch. That time I couldn't see my sales person. One week later, I stop by the store one more time and saw the sales person. He told me that he is trying to do something for my watch and would call me in couple days. After that I did not get any phone call from the sales person for a week. I stop by the shop today which is after 7weeks since I put in the order. In 7 weeks I did not get any notices from Birks or the sales person and still they do not know when can I get my watch. I canceled my order and got refund today. I can wait longer if they guide me about the ETA but they do not know when can I get my order, also they never phoned me before I asked to them. Their customer care is at the bottom. Now I know why previous reviewer give only one star. Do not put any special order through Brisk. They won’t make you satisfied for your order.
8 years ago (29-10-2017)

Kalen helped me get my watch fixed. He was very eager to help and followed up quickly
7 years ago (09-03-2018)

AMAZING SERVICE ! LOVED IT ! They treat you so Good! The sales associate Erwin help me out ! Very professional and friendly! I'm super happy with my cartier watch
7 years ago (03-12-2017)