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Best Western Plus City Centre/Centre-Ville

  1. Ville de Québec
  2. Saint-Henri-De-Levis Lodging
  3. Charny Lodging

Reviews, get directions and information for Best Western Plus City Centre/Centre-Ville

Best Western Plus City Centre/Centre-Ville

About

Ici au Best Western PLUS Centre-ville... pour VIVRE Québec! Here at the Best Western PLUS City Center... To FULLY live Quebec City!

Story

At the Best Western Plus City Centre/Centre-Ville you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus City Centre/Centre-Ville will stand out among other hotels in Quebec,QC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus City Centre/Centre-Ville will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Address: 330 De La Couronne, Ville de Québec, QC G1K 6E6, Canada
Phone: (418) 649-1919
moc.cebeuqletoh@ofni
State: Québec
County: Communauté-Urbaine-de-Québec
City: Ville de Québec
Zip Code: G1K 6E6


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Bad experience at this hotel. They changed the price upon our arrival, and there was a serious lack of transparency regarding their service charges. The receptionist who assisted us with the final invoice at the end of our stay was very rude and unprofessional. We will not be returning to this hotel. The front desk staff was extremely disrespectful. They refused to help us or offer any solutions and instead used threats and raised their voice at us. This behavior was highly unprofessional. Their responses to the issue were very rude, constantly excusing themselves by saying it was not their fault and that “things are done differently in Quebec.” The situation escalated to the point where they shouted at us in front of other guests, claiming it was not their problem if the staff from the previous day had given us incorrect or unclear information regarding the hotel parking wich is not including with any room price.nnUpdate review: Of course you are going to justify your front desk agent — honestly, I expected nothing less. This review is not really for the hotel itself, because of course you will justify any misconduct toward us. It is for future guests who are considering or planning to stay at this hotel. The only thing we asked for was transparency regarding your prices and charges from the beginning.nnYes, the agent removed the parking fee, but before that she not only raised her voice, she also explicitly told us that it was not her fault if another agent had told us something different beforehand, that it was not her problem because we were supposed to already know your policies. And as I mentioned before, the winning phrase was: “Things are done differently in Quebec,” as if we were foreigners and had not lived in this province our entire lives.nnWe have stayed in countless hotels around Quebec, and this is the first time we have been treated with such arrogance and rudeness. Your agent DID raise her voice, DID threaten us, and DID use phrases like “it’s not my fault” and “it’s not my problem,” which was not only rude but also extremely unprofessional — not only on her part as a front desk agent, but as a representative of the hotel, because she reflects the establishment as a whole.nnIn the end, she handed us the invoice and did not address us again. If that is the kind of person you hire and the type of values you project, then at least with this review I can help others be aware of it.nnI certainly do not appreciate your response. I stand by everything I said, and no, we do not accept your “apologies,” as it is clear where they are coming from.nnWe hope you can work on the atmosphere and attitude some of your front desk agents display, because being treated that way in a hotel is truly unpleasant.
I stayed at this hotel for one night. The location is excellent — right in the heart of the city, making it very convenient to get around. I booked the room for CAD 163, excluding parking, which costs around CAD 35, and breakfast was not included.nnThe front desk staff were friendly and provided good service. The interior design of the hotel looks modern and pleasant, and there is a small indoor swimming pool for guests to enjoy.nnHowever, upon entering my room, I noticed a strong musty smell from the carpet, which was quite unpleasant. Apart from that, the room itself was spacious and clean. Overall, it was a comfortable stay, though there’s room for improvement in room freshness.
Overall, a great stay in this convenient part of town. Easy walk to non-touristy, local restaurants and bar. Great accommodation for our 2 medium sized dogs at a busy time of year. Staff were very friendly and helpful. Only tip I’d give is to skip the $30 outdoor hotel parking and park at 380 Rue de Carbonne instead. Only $18 per night in a heated carpark made all the difference for our stay, and was conveniently located across the street from the hotel.
I had an absolutely terrible stay here and I do NOT recommend this hotel to anyone.nnI stayed for one night February 16–17 and the room was freezing cold. I went to the front desk twice and was told someone would come to fix the heating — no one showed up. Eventually, someone brought a tiny electric heater, which stopped working within five minutes. The room stayed cold the entire night.nnThe bed was extremely uncomfortable and felt old and worn out. On top of that, they put me in a first-floor room with a bad location, which felt unpleasant and poorly placed.nnThis was one of the worst hotel experiences I’ve had. Poor service, no proper heating in winter, uncomfortable bed, and zero follow-through from staff. Save your money and book somewhere else.
The hotel was very nice. We were really disappointed with the parking.nWe paid for indoor parking. The indoor guest parking was on the 4th floor. While there was an elevator, it was not accessible because the building was closed at least 75% of the time I went to my car. This meant our group had to walk up and down 4 flights of stairs at least 10 times in the 6 days we were there.nnI don't blame the hotel for this, the parking garage is not their property and they can only do what they can with the buildings owner.nnHowever, to charge us $32/day for this feels way too much given the difficulty we experienced. When I spoke about this at checkout, the manager reluctantly credited us for 1 of the 5 nights of parking we paid for.nnI felt the credit should have been at least 2 nights. It was pretty ridiculous how difficult it was to get access to our car. Again I understand the hotel couldn't do much about this but crediting us further would have been an appropriate gesture, I think.
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