Avis Car Rental

Manager insulted me immediately after I greeted him on the phone. I was calling to inform him I was going to be late, which is no reason for any employee (let alone manager) to be rude and adopt an unprofessional attitude. Manager made me and my party feel unwelcome. I would way rather pay a premium and receive quality services from a competitor than do business with Avis at that location again.
7 years ago (26-01-2018)

Reservation service not good.....staff good
7 years ago (12-01-2018)

I wanted to write about the worst car rental experience that I had in Montreal in this place about a year ago. When we arrived we had to wait for 30 mins till the girl who was working there even notice us. After she checked our license she said that since it is your first time renting at our place you should bring a proof of address. Once we told her that we have other experiences with renting car in Avis and we have never been asked for this document, she literally yelled at us and said: "this is how our place works. If you don't like it go and rent a car from another place". As we were in a rush and this was the closest place to our home we went and picked up a bill as a proof of address and could manage to get the car. The day after, when we returned the car, an older man was there and he said I am the manager. So we started to complain about the behavior of the woman who was there yesterday but instead of apologizing he said she was my daughter. Then he went out for checking the car. He came back and made us fill out a claim form for a small scratch that was on the car before we get it. It was so small that we did not even think we should report it when we were getting the car. So the man reassured us that we won't be charged because it is a small scratch but we have to fill out the form so he can report it. And he was not accepting that it was there before they gave us the car. Finally, we filled out the form. After a couple of months we were charged for 700$. He probably used our insurance to do some kind of repair on the car because that scratch would not even cost 100$.
8 years ago (20-04-2017)

Always helpful and efficient when I rent there ! Don't understand some of the negative comments.
8 years ago (02-10-2017)

Very helpful manager. I have rented a lot from this place and never had a problem
8 years ago (25-02-2017)