Enterprise Rent-A-Car

I used to always rent from Hertz. Then Hertz did some things that upset me one time so I started renting from Enterprise. They have been great. They always take good care of me. And they're a lot cheaper than Hertz!
8 years ago (21-10-2017)

I'm not sure why so many people are complaining because my experience was exceptional! Maybe it has to do with the customer's personality? From my perspective, the staff at this location provided excellent customer service. I booked a car last minute thru expedia, arrived, and after about a 5 minute check-in I was in a clean brand new vehicle for an amazing price! A day later, I've requested an extension over the phone. No problem, for the exact same price! Return was just as easy - quick look over, a signature and I was on my way. The staff were different that day and once again very pleasant to deal with. The customer service here is great, even by high Canadian standards. People who think it is not must have never rented a car anywhere outside of Canada (or the branch has gone through some major changes since the negative reviews have been posted). Visited May 2017.
8 years ago (19-05-2017)

I rarely rate but sometimes it's important to inform other people to avoid your mistake. I booked a car to travel, I had a hotel booked and everything ready. I received a call from the branch the night before informing me that there are no cars and I'd have to change my booking from 9 am to 11 am, so I agreed. I call the next morning before heading out only to be informed that there is no sign of any cars. I inform the manager that it's their fault and they must find a solution. The only solution they offered was they provided me numbers to close by branches. I called the headquarters only to be informed that I can't reach the headquarters directly, it's a call center that takes messages for them and they will call me back within 3 or 5 business days. You would think that booking through a large corporation would be the reason to avoid these problems. I was informed that each branch operates individually. I called the branch manager again asking him what's the point of booking if I didn't get my reservation, he told me it's not his problem that customers didn't return the cars and told me that he shouldn't say that but I can go to one of their competitors. I did and had a great experience. These are my conclusions: 1)don't bother booking because you are not really guaranteed a car even if your book 2) it's impossible to reach enterprise customer service 3) each branch operates individually so if you are having a problem, only the branch manager can help. Aka it's almost you are dealing with a one man show rather than an organization with policies, culture or vision.
9 years ago (03-12-2016)

First of all, the customer service was excellent, the agents tended all of my questions and information of about the vehicle. It was a little confusing to find the office, as it was in the basement of the hotel, but if you ask the hotel front desk then they will direct you to it.
8 years ago (31-08-2017)

Amazing customer service. There was a misunderstanding on the insurance coverage, but the staff kindly reimbursed me for the whole amount. They really care about the customer satisfaction. I highly recommend this place.
9 years ago (29-11-2016)