Allstate Insurance: Edmonton North Agency

This review is for Esurance Canada, who is backed by Allstate. I have had horrible service and would strongly recommend to anyone NOT to use this company as insurers. I had a policy with Esurance in the past so when I recently bought a new truck and was looking to insure it with someone else I had to call for a claims history letter. After waiting on hold for 37 minutes I finally had my call answered. I had a small balance of $20 left on my previous policy so I attempted to pay it. The agent on the phone had no clue how to authorize a credit card payment and after being put on hold twice and waiting for an additional 15 minutes the payment finally went through. I then asked for the claims letter to be emailed to me. I was informed it would take up to 24 hours. Prior to this I had to call AMA for a claims history as well and this was emailed to me while I was still on the phone with the rep. As an internet insurer I would assume Esurance should be able to accommodate this request as quickly if not quicker than a standard insurer like AMA. After waiting 24 hours with no email I called Esurance back. I was now informed it could actually be 24-48 hours, causing me to be unable to insure my new vehicle for several days. The people I dealt with on the phone were rude and extremely unhelpful. I will never use Allstate or Esurance again and will strongly recommend to anybody I know looking for an insurer to avoid them and find a company with some actual customer service
8 years ago (01-11-2017)

I am beyond scared and shocked with the unprofessional attitude of AllState Agent, Lan Bui. Lan Bui did our quote for Home and Auto Insurance. She went from work related into personal attitudes and relationships with her customers too. She got personal with customers and family. That went really bad. She does not care about her work or reputation as an AllState Agent. She only care about Personal Social Media and Partying. I am beyond shocked with the poor customer service out and at work. There nothing holding her back work in her office. She will say anything. There are no filters. Don't bother telling or giving the Manager, Melissa feedback. Lan Bui will lied. She is not a trusted Insurance Agent. She never on time at work when All State Agent Office Opened. She will not get you a cheaper Insurance as promised. She does not care about Work. No professional inside or outside work.
8 years ago (15-10-2017)

Karen was pleasant - and answered all my questions
7 years ago (24-01-2018)

The best in the City. They really do Care
7 years ago (10-12-2017)

Just walked in waited at the front for 5 mins and nobody came to help could hear them talking in the back and there is a bell that goes off when the door is opened
8 years ago (26-08-2017)